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  • Customers like
    • Program1
    • Their patience1
    • Free 250 minutes1
  • Customers don't like
    • Rude customer service3
    • Long waiting time2
    • Unclear where to go for help2

Hi im norma i liked safelink they never give me no problems. They done me rite. I dont see nothon rong with safelink Add comment

  • May 18
  • Cellular Phone
  • Saucier, Mississippi
  • Cell Phone Minutes
  • 3
  • 3
  • 13
  • REVIEW RATING 4/5

I had my phone stolen called had it deactivated before the end of April got a new phone that I couldn't activate because it wouldn't work where I live so never activated it they sent me another one that would work where I live but go figure they loaded my minutes to the phone that was deactivated before it was time to load them and it was deactivated so how did they do that to start with now I... Read more

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  • May 18
  • Cellular Phone
  • Replacement Policy
  • 1
  • 1
  • 4
  • REVIEW RATING 4/5

I lost my phone when I went to see my mom and I have been trying to get a new one from Safelink. I have called several numbers and been pasted from this person to another. My safelink phone number is 850-405-8529 and the phone itself was an Alcatel model. I need a replacement as soon as possible and my verification of eligibility information can be found under my name Travis Shawn Cooper, 78... Read more

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I am not getting my minutes it say thank you for claiming your minutes but I never get them I called they said I used them how can you use something you never got Add comment

  • May 08
  • Cellular Phone
  • Pinellas Park, Florida
  • Cell Phone
  • 2
  • 2
  • 19
  • REVIEW RATING 3/5

I called safelink and was then told to call technical support who were also no help. The phone is to small even with my bifocals i cant see the keys especially if i want to send a text. The safelink representatives told me since there is not a problem with the phone its self they wont do anything. My minutes go mostly unused every month and i cant text with the phone because the small ones... Read more

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  • May 05
  • Cellular Phone
  • Rochester, New York
  • Phone Service
  • 2
  • 2
  • 18
  • REVIEW RATING 4/5

I have been having an issue with receiving my minutes since January. I've called multiple times and everyone kept saying keep your phone on, which I do every month. I have yet to receive my minutes. I called today and the rep that I spoke with told me that I can only receive this month's minutes only. The rep and the supervisor was rude. I asked for the complaint phone number and the supervisor... Read more

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I have applied repeatedly to no avail they treat you like your lying to get a phone i am sure my child is eligable they are rude and nasty and they lie to you Add comment

  • May 02
  • Cellular Phone
  • Fayetteville, North Carolina
  • Cell Phone Service
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

for the last 4 months I do not receive my free minutes. I have to call Safelink and they act like they have no idea what to do and keep telling me to call them on another phone.........I DO NOT HAVE ANOTHER PHONE!!!...........i repeatedly tell them no way to do that....gets no where and I have to just end the call after 20 minutes of arguing with them......pathetic customer service. Why does this... Read more

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I did not get my mins on my phone Add comment

  • Apr 29
  • Cellular Phone
  • Ormond Beach, Florida
  • Cell Phone
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

I am an older person with limited income but would rather send up smoke signals that deal with these people. The phone that I received has not worked properly since I've had it. I had lots of minutes, mainly because I couldn't use the phone most of the time. I emailed them and called them...these people aren't even from the same planet as we live on. Customer Service is nil. I canceled the... Read more

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