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Safelink Wireless

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59 complaints

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Safelink Wireless social reviews and reports. Join community by posting your own comments or complaints.

SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc. Please try to contact Safelink Wireless Customer Service directly prior to posting any complaints on this site.

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Safelink Wireless Complaints & Reviews

Safelink Wireless Reviews

Donotlik...
Safelink Wireless - Horrible technology
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

The phone i have totally stopped working. I tried to call customer service..after 50 minutes waiting time, i get a representative that tells me the system is not working.. 2x alrea...

#317854
May 11, 2012
17

JeanDePr...
Safelink Wireless - Safelink Customer Service Sucks
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I know my blood pressure is through the roof every time I have to call these people in India or wherever the heck they are. I get canned responses IF I ever can manage to get a per...

#314907
Apr 26, 2012
78

Zombiewolf
Safelink Wireless - Safelink
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I was told i qualified untill i gave them a address witch is a general delivery at post office and was asked do you own or rent i told them its at post office other government age...

#314785
Apr 26, 2012
104

Anonymous
Safelink Wireless - Safelink
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

Signed up and was told a phone would arrive in 5-10 days. Two weeks and no phone later, I called and was told that the phone WAS activated by SOMEONE so somebody got it and was usi...

#313364
Apr 19, 2012
129

Fancythe...
Safelink Wireless - Worst company I have ever dealt with in my life, do not recommend them
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I did not receive my minutes so I called them, they canceled my phone because of this. I was given aphysical address but resided in the same house. They said they canceled me...

#309391
Apr 02, 2012
226

Anonymous
Safelink Wireless
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

They are a government program which does not work. I have a NUN (sister) of the church who was approved for a phone and now she must reapply and because she lives in a convent, wh...

#308573
Mar 29, 2012
170

Anonymous
Safelink Wireless - Incorrect info placed on acct info
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I applied for the safelink program. My safe link cell app was denied because they mistakingly did not put proper info in the system. Nor was I notified of the denial. I waited a...

#305951
Mar 19, 2012
206

Mzbozz393
Safelink Wireless - Safelink cell phone progran *** sucks
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

My name is geovanna garcia and I'm a low income parent of 3 boys who rely on this phone to be in contact with my boys school and since No vember this people are playing ***...

#303586
Mar 09, 2012
301

Yttap
Safelink Wireless - Safelink,no minn.
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I received my phone in november of 2011.right from the start i have not been receiving my free 250 monthly minn,the info.they send with the phone states,"IMPORTANT INFORMATION: to ...

#298645
Feb 20, 2012
462

Happy9099
Safelink Wireless - SafeLink Great Program
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I mailed in the application received in the mail and within 10 days I received my free phone. The phone After 30 minutes was a brand new LG cellular phone fully charged and withou...

#298629
Feb 20, 2012
305

Anonymous
Safelink Wireless - SafeLink Cell Phone
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

This is a great program! I received my free, NEW LG cell phone within 10 days of mailing the application, which I received in the mail. The phone was received fully charged so I ...

#298626
Feb 20, 2012
237

Ariannas...
Safelink Wireless - Refuse to give me a phone because I don't have mail delivery
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

So I called SafeLink today to apply for the free phone. Evidently I can't receive a phone from them because I live in a rural area and we do not have a letter carrier to deliver m...

#296685
Feb 13, 2012
279

Donna ar...
Safelink Wireless - No minutes
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I have not received no minutes for the last 3 months,i would like to know why what good is this *** phone with no time on it.they said have to make a call every month to get time ...

#294888
Feb 06, 2012
336

Anonymous
Safelink Wireless - Safelink phones!
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

My complaint is we are given 250 free minutes each month, which is great but, they can be used up without me even doing anything! Anyone who calls my phone, even if I don't answ...

#292646
Jan 28, 2012
352

Anonymous
Safelink Wireless - Safe link never gives me my free minutes
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I have had my safelink phone for about a year now and they never give me my minutes there supposed to be free and its always a hassle and a bother to get them put on. I think if th...

#291223
Jan 23, 2012
293

Cold blo...
Safelink Wireless - Safelink sucks
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

Safelink sucks I tried to get service after receiving a letter saying I was eligible for a phone. I call safelink, but they still wouldn't give me a phone my neighbor had one o...

#285932
Jan 02, 2012
452

FLAGUY
Safelink Wireless
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I had been a customer of Safelink Wireless since 2005. My wife became extremely ill in 2006 and I was glad to have the Safelink service. Each year was always a huge hassle and I ...

#283550
Dec 23, 2011
521

FLAGUY
Safelink Wireless Incompetents
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

Another year has rolled around and that means another year of fighting with the incompetent bunch at Safelink Wireless in Miami, Florida. Got the usual/annual notice that I needed...

#279597
Dec 06, 2011
556

Mary872
Safelink Wireless - Safekink
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I see where someone says safelink phones don't work well I Have a phone from safe link for 2 years now, works good . Thank you. I thank they do a good job help those who ca...

#278778
Dec 02, 2011
408

FLAGUY
Safelink Wireless - No Record keeping at Safelink
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

1) I have been a Safelink customer almost since they started providing the service here in Florida. Each year, I am asked to log on to Safelink.com and click on VERIFY to establis...

#276550
Nov 22, 2011
604

Anonymous
Safelink Wireless - I can't add minutes to my cell phone
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

My LG Safelink cell phone does not have under the prepaid button on the phone option the add airtime feature. So I can not even add airtime to my phone. It is now Nov. 5 and I hve ...

#273061
Nov 05, 2011
930

LongDrea...
Safelink Wireless - Didn't get safelink minutes but I think I know why now.
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I didn't get my safelink minutes this month and I was wondering why and there is no add air time option but as I was at the mall the other day someone told me safelink was suppose ...

#272750
Nov 04, 2011
1397

NORMA CA...
Safelink Wireless - They didnt send me my mins and i cant add mins either.. the cell dosnt say add or buy airtime..
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I cant add or buy minutes with my Safelink phone.. i need the phone so my son can communicate with me in case of an emergency in school or else where.. i bought minutes and i cant ...

#272085
Nov 01, 2011
661

Anonymous
Safelink Wireless - Runaround
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

All you get is a runaround of customer service people who keep calling other departments and then that person asks the same questions the other person already asked! I still have a...

#270923
Oct 27, 2011
405

Anonymou...
Safelink Wireless - Worst Customer Service
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

Worst Customer Service ever! On hold most of the hour that it took them to finally let me know it takes 24 hours to activate phone! Also, I was told to go outside to check signal b...

#270526
Oct 25, 2011
468

Anonymous
Safelink Wireless - SAFELINK RIPOFF
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

Safelink is clearly ripping off the US Government by receiving Federal funding for phones/service to the elderly and low income families. Problem is they are not providing service....

#268879
Oct 18, 2011
526

Anonymous
Safelink Wireless - *** system
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I have trying to add air time by debit card. Somebody in India is telling me to check the status of my debit card The problem is with you not my debit card. It is one I use for onl...

#266699
Oct 07, 2011
623

One angr...
Safelink Wireless - Safe link took my minutes
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I called Safe link on 9/30/11to ask them why I was being charged $1 instead of $.30 for text messaging. I had over 865 minutes on my phone. This past Saturday,10/1/11, I woke up wi...

#265766
Oct 03, 2011
564

Mamajudi
Safelink Wireless - Mintues for my safelink phone did not get them this month
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

I have had my safe link phone for going on two years. I had trouble with my first one and was pleasuably taken care of. I am not wanting to know why I did not get my 250 free minu...

#261910
Sep 14, 2011
627

NHenderson
Safelink Wireless - Recieved a phone that didn't work, waited three months for replacement
5.0 Attention: Executive Resolution Department 9700, N.W. 112th Avenue MiamiFL 33178 1-800-977-3768, 1-800-378-1684 http://www.safelinkwireless.com/enrollmentpublic/contact_us.aspx

First off, this is a government funded company that does not seem to employ american citizens, instead they have people working that speak inaudible terrible english and are extrem...

#257933
Aug 26, 2011
717
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