SafeLink Wireless Complaints and Reviews

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SafeLink Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-800-977-3768, 1-800-378-1684, , http://www.tracfone.com/contact.jsp?task=contact
  • 197 complaints
  • $5.8K claimed losses
  • $30 average
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  • 2 days ago
  • Internet
  • Lake City, Florida
  • Unlimited Internet Service
  • 1
  • 1
  • 22

Hi, i had gotten a letter from safelink stating that if i qualified for this trial offer the government was implimenting i would receive a smartphone for free that would only cost welfare recipients and other low income families who qualify just like the reg. safelink program in other words only $20.00 per month for unlimited data text and calling just like the wally worlds straight talk service... Read more

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  • Sep 22
  • Cellular Phone
  • Galion, Ohio
  • Safe Link Phone
  • 1
  • 1
  • 36

So I applied for the lifeline program through safelink. first application they required proof with 6 different ways to send it. Only 1 of them worked trying to send all 6 the rest are broken or "lost" on purpose. They sent me a cheap phone which didn't work and when I called them to transfer my number over to a new phone they cut my service off saying that I need to reapply cause they... Read more

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  • Sep 22
  • Cellular Phone
  • Mount Holly, New Jersey
  • Safelink Phone Application
  • 1
  • 1
  • 11

Ive applied for safelink phone for three months in a row, . I faxed papers to them and they claimed my papers was unreadable four times then i mailed my papers then they said they never got my papers. Read more

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  • Sep 20
  • Cellular Phone
  • Telephone Access
  • 2
  • 2
  • 15

I do not no what a mm/dd/yyyy/ is to be other than the request you ask for and then the junk dose not let you have the service time to get back the days being requested for have extended days added to the service of you're phone I move in and out of the area with this phone it's very important to have phone access to contacts around the country, but now this service is no longer the thing, just... Read more

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  • Sep 07
  • Cellular Phone
  • Zephyrhills, Florida
  • Defective Cell Phone
  • 6
  • 6
  • 40

well i recieved a safelink cellphone, works fine but when i call someone it comes up a differnt name on id why? this has caused problem for me now. i need this fixed now. how do i get a customer rep. to assist the issue? because of this my ex husband wont let me talk to my kids in californa on this cell he thinks its stolen, ***, this is my hubbys new cell now, but the name is differnt not his,... Read more

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  • Sep 07
  • Cellular Phone
  • Phone Delivery
  • 2
  • 2
  • 52

I applied for a free phone at safelink, and tried to email my information but never got a reply email, so I uploaded a picture of my EBT card. after a few days it was accepted. The longest wait was for approval from N.C., because that took a few weeks. I actually didn't think it was going to work, but one day I checked my status, and everything was finally approved! It took about a week for the... Read more

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  • Sep 06
  • Cellular Phone
  • Orlando, Florida
  • Unprofessional Staff
  • 2
  • 2
  • 19

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor supervisor Iris and she was extremely rude and I'm still lost with no help to my problem with my phone number the customer service is unorginized and are in a desperate need of proper customer service training and people skills I was very displeased with my customer service... Read more

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  • Sep 04
  • Government
  • Sherman, Texas
  • Free Goverment Phone
  • 2
  • 2
  • 41

The 1st phone I got worked for 3 months and then died. But I did get my minutes regularly and could text and read texts with no addition charge. Then They sent me a replacement phone. OH MY GOD, I can not text, hit any button and a 3rd of the time it starts screaming so I have to pull the battery to get it to stop. Have not got any minutes since getting the 2nd phone but they charge me for every... Read more

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  • Sep 03
  • Cellular Phone
  • Stolen Phone
  • 2
  • 2
  • 28

My SAFELINK phone was stolen I purchased another phone to switch my service over however the transaction could not be processed. Automated voice says it's due to another order being processed. I have not placed any orders and have not been able to resolve anything, no live person to speak! I cancelled the service now someone answers my stolen phone and hang up. I'm very upset and want the service... Read more

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  • Sep 01
  • Home Phone
  • Faulty Phone
  • 2
  • 2
  • 44

Being on disability, I finally got too poor to afford a land-line, with all its attendant fees and taxes. (My actual phone calls came to about eight bucks. The phone bill was for over fifty, with another fifty for internet service. Can't argue with that, I just can't afford it anymore.) So I got a safelink tracfone for free, when I heard about it. After a full night's battery charge, it... Read more

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