2.3
  • Program1 votes
  • Unclear where to go for help2 votes
  • Long waiting time1 votes
  • Rude customer service1 votes
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  • Feb 23
  • Cellular Phone
  • Macomb, Michigan
  • Government Phone
  • 15
  • REVIEW RATING 4/5

It's been 4 months of faxing, email & downloading application & proofs. Still no phone. After 5 phone calls (3 of which were answered by people who barely speak english), I still don't have a phone. The last rep told me that their email is not working & that I didn't have the correct fax number -- although the other 4 reps verified the email & fax numbers are being correct. ... Read more

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  • Feb 18
  • Cellular Phone
  • Miami, Florida
  • Free Minutes
  • 2
  • 2
  • 10
  • REVIEW RATING 4/5

I have been waiting patiently to receive my minutes for this month and I have not yet receive them, and the month is almost over with, usually I receivesthem arounnd the 5th of every month but this time I have not received any yet. I have already been recertify for the year so what happen the reason I have not gotten my free 250 minutes? Read more

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  • Feb 09
  • Cellular Phone
  • Greenwood, Indiana
  • Cell Phone Minutes
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Its the 9th of the month and I have not received my minutes and can't get through to talk to a human. Lovely!!!! This service and customer service is horrible. Some people depend on these minutes because they truly can't afford a phone and they do not seem to care. When you want to complain about the site here they make you write at least a 100 words. What if I just want to get my point across,... Read more

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  • Feb 04
  • Cellular Phone
  • Walton, New York
  • Application
  • 3
  • 3
  • 36
  • REVIEW RATING 4/5

My disabled mom is almost 80. she recently lost her daughter to diabetes and is know living alone. She does not use the computer becasue she partially blind and she went through a lot just to get an application. when she finally did, they denied her not once but twice because they said she has a post office box. She does not have a post office box nor has she ever. each denial letter was sent... Read more

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  • Feb 04
  • Cellular Phone
  • Atlanta, Georgia
  • Cell Phone Reactivation
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

My parents' phone was deactivated to switch the phone from my mother's name to my father's name. This was done because one day my dad called customer service to ask for help regarding why the number shows up as "private caller" or "unknown number" on the receiver's phone. Now it has been over two months to get the phone reactivated with minutes. They were told to send a fax for some comfirmation.... Read more

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  • Feb 01
  • Cellular Phone
  • Illinois, United States
  • 53
  • REVIEW RATING 4/5

After seeing a few posts about Safelink Wireless and people not getting their minutes, I decided to google the instructions and share them with everyone here at PC that comes to complain about Safelink. SELF-RETRIEVAL AND ADDING AIRTIME You may retrieve your Monthly Minutes by following these instructions: Press the MENU key. "Prepaid" will be displayed across your screen. Press OK or SELECT. Go... Read more

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  • Feb 01
  • Cellular Phone
  • Philadelphia, Pennsylvania
  • Mobile Service
  • 5
  • 5
  • 31
  • REVIEW RATING 4/5

i have a government safelink phone . and every month i am supposed to grt250 minutes. but at the end of every month the minutes never com back on. i always have to go through all the altimated b/s on the phone. the when i get to speak with a live operator its a person who cant speak no english. it takes me at least so long that i just hang up and call back ; but i still got to go through the... Read more

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  • Feb 01
  • Cellular Phone
  • Hiawassee, Georgia
  • Mobile Service
  • 2
  • 2
  • 14
  • REVIEW RATING 3/5

Did not get minutes on 1 off month like supposed to Read more

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  • Jan 31
  • Cellular Phone
  • Findlay, Ohio
  • Cell Phone Minutes
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

This sucks I haven't received my minutes in when I did had them every time I texted are got a text it took some minutes off I thought texting was free but I guess not Read more

Was this review helpful? 0 0

I had nothig but rude customer service. I got called rude names. When i asked for a supervisor i got hung up on and the second guy refused to transver me and then proceed to reject my application. When i finaly got a supervisor, she was rude and told me that i would never have safelink as long as she was a supervisor Add comment

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