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1.7 Based on 105 reviews
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  • Customers like
    • Free 250 minutes 9
    • Program 5
    • Easy customer service 3
  • Customers don't like
    • Customer service is a joke 7
    • Are no help 7
    • Total run around everytime have never had a good experience 6

I called to transfer a replacement phone for my 90 yr old mother after a 47 minute wait on hold I got a rep who spoke english but was difficult to understand. The 47 minutes were taken from her 350 minutes per month. I asked to speak to a supervisor and put on hold for another 20. After all that time. They still did not get the phone transferred and it may take 24-48 hrs. to complete. Read more

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The experience was terrible and I called from my cell which meant they used a lot of my minutes because they were having technical difficulties on their end and also I could barely understand her due to her strong Asian accent.I had to spell everything I said out to her and she repeated then spelled it back.(so annoying)I hate to have to call back when the phone arrives this was so awful.Why cant they have a customer service center somewhere... Read more

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I received a phone that was completely unusable because of my physical disabilities. After verifying three times, I took what little money I have and invested in a tracfone that I could use. That is when my nightmare really got going. They kept giving me excuses that the phone I purchased would not work because there was no carrier in my area. The unusable phone they sent to me recognized the carrier immediately. They said they had to write up... Read more

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I seriously could not give my address any more times the same way and have them tell me it wasn't a valid address!! After 2 hours and me crying to the point I lost my voice and came close to passing out!! What the *** kind of company is this? I lost feeling in my fingers and dropped the phone in my sink (empty) and frantically sought if they were still on the line...they were. I was on the phone for a simple address change!!!! They talk over... Read more

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I need anther phone mine quite working Read more

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I need a phone safelink Read more

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I have been trying to get minutes on my safelink wireless phone for the past two hours. When I finally get through after the automated person the actual customer service agent hangs up every time. This company need some serious help. Either hire workers that actually want to work or give it up. This is the absolute worst customer service I have ever received! When a woman customer service agent got on the phone she was no help at all, she just... Read more

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Tameka washington 510)850-7287 dob 11/11/1985 last four of ss#5746 Read more

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I lost phone my phone Read more

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After my complaint Safelink corrected there's mistake, now I have greate service. Thank you. Read more

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