SafeLink Wireless Complaints and Reviews

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SafeLink Wireless
Main address: Attention: Executive Resolution Department 33178 Miami FL
1-800-977-3768, 1-800-378-1684, , http://www.tracfone.com/contact.jsp?task=contact
  • 203 complaints
  • $5.8K claimed losses
  • $29 average
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  • 1 day ago
  • Cellular Phone
  • Poor Customer Service
  • 1
  • 1
  • 12

My elderly father was in desperate need of a phone and since I could not afford to get one for him, he asked if I could help him apply for the Lifeline service through Safelink. I applied for him and everything was fine until they stated they needed verification of his benefits. Okay, first I tried to upload them but that option was not available, so I emailed them and waited. Called customer... Read more

Was this review helpful? 2 0

     

  • Oct 18
  • Cellular Phone
  • Defective Phone
  • 2
  • 2
  • 10

I have no idea ,maybe got wet or something.The phone rings ,caller can hear me but I cant hear them also I cant make out going calls I cant hear it ring or anything and the other claims I never called them,I can still get and receive text,my phone rings when i get calls but i cant hear anything on the other end.I'M DISABLED AND RELY on this service for appointments and DRS offices to keep in... Read more

Was this review helpful? 1 0

     

  • Oct 08
  • Cellular Phone
  • Raleigh, North Carolina
  • Unprovided Phone Documentation
  • 3
  • 3
  • 44

I have been trying to get a SafeLink phone since early July, 2014. It's going on mid October now. I was approved for the phone, merely had to send in documentation. No problem! Snail mailed it in, and weeks go by, and it says, still awaiting documentation. So, I emailed them what they needed. Likewise, weeks go by. Nuthin. "Send in documentation." So I mail them in seeming vain, proof once again.... Read more

Was this review helpful? 0 0

     

  • Oct 04
  • Cellular Phone
  • Lombard, Illinois
  • Phone Number Change
  • 1
  • 1
  • 32

I called to have my nu.er changed. It wasn't changed so I called back. Was told my old number was not recognized. But when I call another phone the old number shows up on caller I'd. I need this number changed and safe link won't help me. Recording keeps hanging up on me. Read more

Was this review helpful? 0 0

     

  • Oct 04
  • Cellular Phone
  • Free Minutes
  • 1
  • 1
  • 23

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting for my free minutes for this month and not getting them. I have tried the last several days to get the phone to work and have still been having problems with safelink. I hope that I can get this resolved soon. I need the phone in case of an emergency so that I can make a phone... Read more

Was this review helpful? 0 0

     

  • Oct 02
  • Cellular Phone
  • Service Transfer
  • 3
  • 3
  • 35

FURTHERMORE I BOUGHT A NEW PHONE AND WANTED TO TRANSFER MY SERVICE TO THE NEW PHONE, I CALL SAFELINK AND INFORMED THEM. THEY ASKED THE SERIAL NUMBERS OF BOTH PHONES, I GAVE IT TO THEM.THEY SAID THEY'LL SEND ME A SIM CARD TO PUT IN THE NEW PHONE.3 HOURS LATER, BOTH PHONE STOPPED WORKING. I RECEIVED IT AND PLACED IN THE NEW PHONE, IT SHOW THAT THE SIMS CARD WAS NOT REGISTERED. AS IN NOT IN SYSTEM.... Read more

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  • Sep 29
  • Internet
  • Lake City, Florida
  • Unlimited Internet Service
  • 1
  • 1
  • 74

Hi, i had gotten a letter from safelink stating that if i qualified for this trial offer the government was implimenting i would receive a smartphone for free that would only cost welfare recipients and other low income families who qualify just like the reg. safelink program in other words only $20.00 per month for unlimited data text and calling just like the wally worlds straight talk service... Read more

Was this review helpful? 0 1

     

  • Sep 22
  • Cellular Phone
  • Galion, Ohio
  • Safe Link Phone
  • 1
  • 1
  • 50

So I applied for the lifeline program through safelink. first application they required proof with 6 different ways to send it. Only 1 of them worked trying to send all 6 the rest are broken or "lost" on purpose. They sent me a cheap phone which didn't work and when I called them to transfer my number over to a new phone they cut my service off saying that I need to reapply cause they... Read more

Was this review helpful? 1 0

     

  • Sep 22
  • Cellular Phone
  • Mount Holly, New Jersey
  • Safelink Phone Application
  • 1
  • 1
  • 27

Ive applied for safelink phone for three months in a row, . I faxed papers to them and they claimed my papers was unreadable four times then i mailed my papers then they said they never got my papers. Read more

Was this review helpful? 1 0

     

  • Sep 20
  • Cellular Phone
  • Telephone Access
  • 2
  • 2
  • 23

I do not no what a mm/dd/yyyy/ is to be other than the request you ask for and then the junk dose not let you have the service time to get back the days being requested for have extended days added to the service of you're phone I move in and out of the area with this phone it's very important to have phone access to contacts around the country, but now this service is no longer the thing, just... Read more

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