2.2
  • Program1 votes
  • Their patience1 votes
  • Unclear where to go for help2 votes
  • Long waiting time1 votes
  • Rude customer service1 votes
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  • Apr 16
  • Cellular Phone
  • Denham Springs, Louisiana
  • Cell Phone Replacement
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

i teceived a replacement phone after waiting a month for it when they told me it would take 7 -10 days. when they shut my old phone off i still had 359.29 minutes. i had just paid $20.00 for more minutes before they gave me my monthly minutes of 250 minutes. when i called to have my minutes transferred they would only give me 240 minutes and said they couldnt see the minutes that i bought on... Read more

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One of the worse companies I have ever dealt with. Representative on the phone not very helpful at all. I don't understand, just because it's free that's does not mean u treat people any kind of way. In my opinion the government need to be made aware the program is seemingly not benefiting the area of need! Add comment

Very unhelpful! The customer service was very unpleasant and rude. I could not seem to get a replacement phone. Add comment

  • Apr 12
  • Cellular Phone
  • Goffstown, New Hampshire
  • Internet Service
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Pushing the wrong button on the phone, often from simply picking it up or taking it out of a pocket can instantly access internet services and causing as much as an hour to be deducted in the time (less than five seconds) it takes to hit the "exit" button. I should be necessary to deliberately sign in to an isp and enter a password before the phone can access the web. I have never intentionally... Read more

Was this review helpful? 0 1

Wasnt helpful at all bn lied to over and over the worst fone company evet Add comment

  • Apr 07
  • Cellular Phone
  • Blackwood, New Jersey
  • Cell Phone
  • 2
  • 2
  • 19
  • REVIEW RATING 4/5

Called safelink over 6 times sinced March 13 2015 just to try to get a larger cell do to my disability;Can't use replacement phone buttons too small and can't see screen.Called spoke to supervisor on mon.04/06/15 was told if I didn't like it to buy my own cell phone, Because they weren't giving me a different cell !I'm disabled and on a fixed income if I could have afforded to buy a replacement... Read more

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  • Apr 07
  • Cellular Phone
  • Charleston, West Virginia
  • Phone Recertification
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

A sim card was sent to me so I thought I was approved for a re-certification of my Safelink account as they also gave me a new enrollment ID number. I knew the new sim card would erase my contacts, photos, recorded videos, Notepad notes, and Memos and did not want to put it in my old phone, so I waited a couple of weeks or so and bought a new one. In the meantime, I lost the minutes for that... Read more

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This is sad if your not going to give us minutes what was the whole point of sending us phones Add comment

  • Mar 24
  • Cellular Phone
  • Cell Phone
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Received phone 4 months after app., was approved, the phone would not work in my area they said the said they would send a new one in 4 days, it came in 10 days. After finally getting it, and after 4 hours and 6 different "smart ***" support people, and I MEAN smart *** support people the phone is working. Gonna see how long this POS works, and all I can say is it better keep working. Looks to me... Read more

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  • Mar 23
  • Cellular Phone
  • Charlottesville, Virginia
  • Staff
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

I STAYED ON PHONE FOR 3Hrs. TRYING TO RESOLVE THE PROBLEM....NO HELP WHAT SO EVER.......THIS IS THE WORST AND I MEAN WORST COMPANY FOR ANYONE TO DEAL WITH. THEY ARE UNORGANIZED AND UNPROFESSIONAL....IF HAD TO RATE THIS BUSINESS IT SOULD BE 00000000000000000000000000000 NO I HIGHLY DON'T RECOMMEND THIS COMPANY TO ANY LIVING HUMAN BEING..... Read more

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