Safelink Wireless - Did not get my safelink minutes

Update added by user Mar 17, 2013

Since this posting, I have not had any problems. A few years have went by and this company has been great and I have been getting my minutes every month.

Original review posted by user Dec 10, 2010

I did not get my minutes added to my phone for December 2010.I called them and I was told the minutes were sent to my phone on December 01st.

I was supposed to receive 250 minutes. I got none added. They told me I must have used them when I know I didn't even get them. They Lied.

I tried to explain that even if they were sent to my phone, my phone did not register them or update my minutes total. They did not believe me.

They should read these reports that others have this problem too.I am pissed.

119199b3 review #211012
37 48 Helpful?
Had the same issue32 Comments59
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Mar 28 Chicago, Illinois

This worked with my tracfone. Go to there website and click on support then put in your serial number for your phone and it will give you a code you will get your minutes back for that month

0 0 Reply

Nov 04, 2014 Detroit, Michigan

I am having the same problem. Plus onlygetting 60 min. per month. Should be getting 100.

0 0 Reply

Aug 01, 2014

Neither did I. :/

0 0 Reply
baby gurl

Feb 02, 2014 Columbus, Mississippi

I didn't get my mins for my phone and I did the 555 still nothing called and talked to customer they said they never reactivity the phone that's *** up :(

0 0 Reply

Jan 08, 2014

i have not been getting my minnites when due

1 0 Reply

Dec 17, 2013

i didn't get my minutes for December I did the 555 thing and it says I have no pending updates

6 0 Reply

Nov 05, 2013

@ Regina. Thanks a lot! the number you gave worked great. I was about to go insane. i have no idea why they do this if one uses their phone for a call every month. Just go to add airtime on your phone and type in 555. it gave me 500 minutes in 2 second, when i get only 250 per month...weird. :x

1 0 Reply

Aug 15, 2013 Columbia, South Carolina

i used to get my mins every month when i first got my phone but for a year now i have to call and call and call , never can get alive person,, i did luck up once and got a human and they put my mins on it ,,,, this month i can't get thru to no one , it's like this evey month , last month it was the 22nd before i got thru to the recording to get mins ,,, im just so disgusted ,, and i can't afford a cell phone , im livin off disability
can someone please tell me how i can talk to a live person about my problem

0 0 Reply

Aug 06, 2013 Eau Claire, Wisconsin

safe link will add the minutes but there's always something wrong with the tracfone so u need to call the tracfone and they'll fix the problem. I had the same problem and still am. they said something like you should delete your messages cuz that's what's causing the problem.

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kimberly hughes

Dec 05, 2012

I do not have my minutes for december 1 2012

0 1 Reply
kimberly hughes

Dec 05, 2012

I do not have my minutes for december 1 2012

0 0 Reply
preston kerrigan

Dec 03, 2012

did not get my minutes

0 0 Reply

Nov 05, 2012

Thanks @Regina, calling 1-800-378-1684 worked for me.

0 0 Reply
Cheryl Roberts

Nov 01, 2012

I did not get my safelink minutes for November and 177 minutes was taken from me in October.Can you tell me what happen?

0 0 Reply
Tamara Bussinger

Nov 01, 2012

Didn't recieve my safelink minutes again this month!

0 0 Reply

Oct 30, 2012

i just Got my cell phone and its tell me there going To cut me off for good if i dont let them know about it realy soon :?

0 0 Reply

Oct 08, 2012

safelink sucks

0 0 Reply

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