SafeLink Wireless - Did not get my safelink minutes

Dec 10, 2010
review #211012
Update added by user Mar 17, 2013

Since this posting, I have not had any problems. A few years have went by and this company has been great and I have been getting my minutes every month.

 
Original review posted by user Dec 10, 2010

I did not get my minutes added to my phone for December 2010.I called them and I was told the minutes were sent to my phone on December 01st.

I was supposed to receive 250 minutes. I got none added. They told me I must have used them when I know I didn't even get them. They Lied.

I tried to explain that even if they were sent to my phone, my phone did not register them or update my minutes total. They did not believe me.

They should read these reports that others have this problem too.I am pissed.

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ALittleUpset

Aug 01

Neither did I. :/

0 0 Reply
baby gurl

Feb 02 Columbus, Mississippi

I didn't get my mins for my phone and I did the 555 still nothing called and talked to customer they said they never reactivity the phone that's *** up :(

0 0 Reply
linda

Jan 08

i have not been getting my minnites when due

0 0 Reply
angel

Dec 17, 2013

i didn't get my minutes for December I did the 555 thing and it says I have no pending updates

1 0 Reply
Anonymous

Nov 05, 2013

@ Regina. Thanks a lot! the number you gave worked great. I was about to go insane. i have no idea why they do this if one uses their phone for a call every month. Just go to add airtime on your phone and type in 555. it gave me 500 minutes in 2 second, when i get only 250 per month...weird. :x

1 0 Reply
sweetface

Aug 15, 2013 Columbia, South Carolina

i used to get my mins every month when i first got my phone but for a year now i have to call and call and call , never can get alive person,, i did luck up once and got a human and they put my mins on it ,,,, this month i can't get thru to no one , it's like this evey month , last month it was the 22nd before i got thru to the recording to get mins ,,, im just so disgusted ,, and i can't afford a cell phone , im livin off disability
can someone please tell me how i can talk to a live person about my problem

0 0 Reply
why

Aug 06, 2013 Eau Claire, Wisconsin

safe link will add the minutes but there's always something wrong with the tracfone so u need to call the tracfone and they'll fix the problem. I had the same problem and still am. they said something like you should delete your messages cuz that's what's causing the problem.

0 0 Reply
kimberly hughes

Dec 05, 2012

I do not have my minutes for december 1 2012

0 0 Reply
kimberly hughes

Dec 05, 2012

I do not have my minutes for december 1 2012

0 0 Reply
preston kerrigan

Dec 03, 2012

did not get my minutes

0 0 Reply
GreenEyeUlger

Nov 05, 2012

Thanks @Regina, calling 1-800-378-1684 worked for me.

0 0 Reply
Cheryl Roberts

Nov 01, 2012

I did not get my safelink minutes for November and 177 minutes was taken from me in October.Can you tell me what happen?

0 0 Reply
Tamara Bussinger

Nov 01, 2012

Didn't recieve my safelink minutes again this month!

0 0 Reply
nicoleouimet

Oct 30, 2012

i just Got my cell phone and its tell me there going To cut me off for good if i dont let them know about it realy soon :?

0 0 Reply
rickey parkes

Oct 06, 2012

did not get my mins and it is the 5 th of the month :(

0 0 Reply
annonomus

Sep 15, 2012

:sigh :( Phone finally came in mail NO BATTERY!!!!

0 0 Reply
stephen dickerson

Sep 08, 2012

my phone was stolen AT GUNPOINT! i e-mailed you and received no response. i then called and was told to buy a new tracfone ,which i did and called and activated(10 minutes?!?!?!)i then looked at my airtime info which states due date for my airtime is 10/07/2012.i mght be dead by then. please CORRECT THIS PROBLEM ASAP.that is two months away!.i am disabled,indigent and an eyelash from SSI

0 0 Reply

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