Safelink Wireless - Recertification

I received a call from Safelink saying I needed to recertify.When I called them, I was told I didn't need to do it now, that I had until October to do it.

I called the technical support number and was told the original number I had already called and they couldn't tell me what the heck was going on or WHY I had received a call telling me to recertify. THEN to make it all BETTER (sic), I had purchase extra minutes when my son was in the hospital and they took my extra minutes and did not roll them over after 3 mos. I purchased these myself. It should not have affected rollover on minutes I had purchased myself.

They said it would affect the 250 minutes I got from them, not ones PURCHASED BY ME.So to say I'm unhappy with Safelink, is putting it mildly.

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Product or service
Free Cellular Service
Review category
Cellular Phone
Review rating
5 out of 5
review #420196 by
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Aug 31 #1027727

They said i needed to recerity i called the number they sent they hung up i did this 4 times nothing so they i used online gave all my information they say i dont have a account with them..they sent me this phone 2 yrs ago i used my information but they say i dont have an account ok then they sent me a paper saying i need to receritfy i sent it in 3 months ago now they say they going to turn off the phone. I did my part its on them. Its not worth the stress of putting ppl through this.we do our part and they dont do theirs..turn it off the phone half works but i cant get another but its been 2 yrs.. wow

1 0 Reply

Aug 21 #1022644

I don't reciver minute, I buy them myself, I was told that I don;t get minutes any more.

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May 14 #984541

I recertified my service a couple of weeks ago and, I have received a form via USPS as well as ANOTHER text message. So, I go onto their web site and first I used my date of birth and the last four digits of my SS# Which I provided and, when I submitted it, I'm told it was wrong. The very same thing happened when I entered my ID# along with the last 4 of my SS#.
This is aggravating to say the least!

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Oct 05, 2014 #880268 Statesville, North Carolina

Did you know that the government through Obama and Obamacare in providing the homeless and needy with free phones, has illegally infiltrated your email accounts and has notice by you activating your phones of your exact location at any moment. Illegal ! There will be accountability in aiding and abedding the Anti-Christ.

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Nov 12, 2013 #741575

This is the most *** service I have ever seen. First of all it's the sorriest phone and don't work half the time. When it does work they're looking for the previous number holder. They won't replace it. I recertified it already yet I got a another recertify it request today. I went online clicked about 10 different recertify places, none of them worked. They are ripping off the government. It would be no great loss if I lost the ***-poor service. L L Texassix

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