Safelink Wireless - Recertification

I received a call from Safelink saying I needed to recertify.When I called them, I was told I didn't need to do it now, that I had until October to do it.

I called the technical support number and was told the original number I had already called and they couldn't tell me what the heck was going on or WHY I had received a call telling me to recertify. THEN to make it all BETTER (sic), I had purchase extra minutes when my son was in the hospital and they took my extra minutes and did not roll them over after 3 mos. I purchased these myself. It should not have affected rollover on minutes I had purchased myself.

They said it would affect the 250 minutes I got from them, not ones PURCHASED BY ME.So to say I'm unhappy with Safelink, is putting it mildly.

review #420196
10 3 Helpful?
Had the same issue6 Comments3
Had an experience with Safelink Wireless?  Submit review about this company
Comment as anonymous As anonymous or Login
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 14 #984541

I recertified my service a couple of weeks ago and, I have received a form via USPS as well as ANOTHER text message. So, I go onto their web site and first I used my date of birth and the last four digits of my SS# Which I provided and, when I submitted it, I'm told it was wrong. The very same thing happened when I entered my ID# along with the last 4 of my SS#.
This is aggravating to say the least!

0 0 Reply

Oct 05, 2014 #880268 Statesville, North Carolina

Did you know that the government through Obama and Obamacare in providing the homeless and needy with free phones, has illegally infiltrated your email accounts and has notice by you activating your phones of your exact location at any moment. Illegal ! There will be accountability in aiding and abedding the Anti-Christ.

0 0 Reply

Nov 12, 2013 #741575

This is the most *** service I have ever seen. First of all it's the sorriest phone and don't work half the time. When it does work they're looking for the previous number holder. They won't replace it. I recertified it already yet I got a another recertify it request today. I went online clicked about 10 different recertify places, none of them worked. They are ripping off the government. It would be no great loss if I lost the ***-poor service. L L Texassix

0 0 Reply

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You were reading a complaint about Safelink Wireless.
Filing a new complaint about