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THIS MOTHER *** COMPANY IS A COMPLETE RIP OFF !!! FYI TO EVERYONE !!! DO NOT Call For A Replacement Phone Or Buy A New Phone BECAUSE THEY WILL NOT PUT THE MINUTES YOU HAD ON THE OLD PHONE ON THE NEW PHONE AND IF YOU BROUGHT MINUTES THEY WILL SCREW YOU OVER ON THAT AS...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

I didn't like
  • How customers ripped off
#1116313
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So,after changing my phone number,using the automated system, around 2:30 am on a Sunday,an hour later, I'm unable to use my phone, until I reach the Company,@ 9, after resolving the issue,I go on about my day until I realize,now I'm unable to send/receive text...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

Anonymous
Anonymous

Thank you for reinforcing my determination to not possess a cellular telephone.I may be the last person alive with nothing but a all phone but it's worked fine since 1956

3.0
#1116071
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I had alot of issues just getting the sim card for byop package to work. I had to call the tech support mulitple times and get connected to call center w bad english. It seems the easy way out is just for them to send you a new sim card instead of diagnosing issues. I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

3.1
#1114822
Reply to reviews

Safelink Wireless - Too old

Safelink Wireless
#1113575
1.6
Details
My flip phone is tired. Need new smart phone ...have tried to talk with live person to no avail. Please advise. Sheila Halet
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Safelink Wireless - Terrible customer service!

Safelink Wireless
#1112933
Made 3 attempts to update my 84year old mothers phone....sent in documentation called and each time told different stories...and transferred at least 3x's...outsource out of country...finally hung up on!
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Safelink Wireless - Worst service in the country.

Safelink Wireless
#1111195
Can't get minutes on time, waiting almost an hour to speak to someone about a problem. Then being told that the problem was corrected an once you hang up the problem started all over again.
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Safelink Wireless - Poor some need to be done

Safelink Wireless
#1110399
yes no answer poor help
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when u move your supposed to contact safelink of your new address which I did, mind u it is only 45 min away, different town from my old address, where I was living more than 10 yrs, now safelink keeps giving me the run around with my minutes! The people who work for...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

#1114589
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What happen i started my applacation try to get a phone my name is robert s corn sr i live in moriches ny my my mailing adres is 6411 longtree lane moriches 11955 and the last two weeks i faxed the medcaid card along withe my driver lisenc and it past 14 day i was...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

#1114059
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Got my phone on oct 8th , i was so relieved to have gotten it , i am a single mother , currently unemployment stay at home mom. , went to use the phone , and it said ,no service , i had a strong connection to wifi , so this does not make sense , i looked to see what my...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
#1112883
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I've had a safe link phone for years but recently it's become impossible to deal with this company.My cell phone states I have 316 minutes & Service until 01-31-2018 with 116 service days left, yet I'm unable to use my phone & when I try to use it it states to press #1...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
I didn't like
  • Customer service
  • Extremly poor customer service
#1112181
Reply to reviews
I thought phone stolen last night and could not find the phone the phone was stuck inside passenger side seat found it this morning phone has been shut off can you please turn it back on. 682-230-1887 I have alcatel . I called last night as I am very hard of hearing...
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MattSL
MattSL

Hi. I'm Matt from Safelink Wireless. We're sorry for the trouble this has caused you. We will be glad to assist you in resolving this issue. Let us further check your account....

#1110728
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i was with safelink since 2008 left them and tried another provider came back to reapplied with safelink in august of this year so far never got a phone always excuses and they have the nerve to send me a sims card at the end of september they keep telling me i am...
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MattSL
MattSL

Hi. I'm Matt from Safelink Wireless. We're sorry for the trouble this has caused you. We will be glad to assist you in resolving this issue. Please send us an email with your ...

1.3
I liked
  • Complaint is about safelink wireless
#1110051
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 977-3768
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I applied for Safelink September 4 and it is now October 2nd and every time I call there is a new problem. The first time they said on the page that asks for my dependents I filled it out and I was only supposed to fill it out if I wanted the phone for my dependent so...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

1.0
I didn't like
  • All
#1109288
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