Safelink Wireless

Safelink/Tracfone company of a fraud and abuser of the elderly. I will complain to FCC, Consumer protection government agency and Elderly abuse.

I have a Safelink free-plan. Im 82 y.o and Im disable. Safelink and provider Tracfone rep said that it takes a long time to get a free phone as a replacement of my old Tracfone that malfunctioned. He prompted me to buy the phone for $50 which cost $190.

I did not receive the receipt of the purchase of the phone no by email or with the phone. I received only an activation email on 12/18/23. Today 12/26/23 I still cannot use this new phone because it came pin-protected. Probably the company sold me a used phone instead of a new phone.

My pin did not work. Pins that tech suggested on the phone did not work. I was calling techs from an alternative phone (my friends phone) as techs asked. I was on the phone with techs on 12/21/23 with several people and 12/26/23 with 6 people.

The connection was bad, their English was difficult to understand. I spent about 3 hours with techs, and they could not remove the pin protection. It was several drop calls and they dialed back and hung up right the way. I needed to call back over and over.

I asked to transfer the service back to my old phone and take back the new phone but they could not verify me because I could not open the phone and see the text message and give them the 4-digit code that they sent to me. The new phone was impossible to reset to remove the pin protection. Techs asked me to give them several phone numbers that I dialed from my old phone but I dialed only one number during 6 months and 611. I was using a computer viber.

They were repeating that they needed more numbers that I dialed. They had no other option to verify my phone. They have no office where you can go and ask for help. After this stress, I needed to call to my doctor go to the emergency room because my blood pressure was so high that they were afraid that I can have a stroke or heart attack.

Im an elderly person in a wheelchair. I need to have a phone that is essential for my life support but Safelink and Tracfone do not provide the service as promised.

Lost phone began a 15 hour 32 agents Nightmare correcting the loss

First they sent me the wrong simm card kit and could not figure out what

was wrong. Then countless lies and left with we will send you the correct SIMM, NOTHING RECEIVED

Heres my take, they use bandwidth and get government credit to provide for low income and disabled.

They are abusing customers since that may give them a bit more government credit bang vs service layout, poor employees etc. We will be gathering all Safelink Tracphone customers abused for a class action lawsuit.

We will only inform via these complaint venues since Safelink hides customer data. So look for Corporate Tyranny website coming soon, our web master and legal dept are finishing up soon

I had service for over 5 years. They had me connected to an ATT tower which is close to my remote area.

ONCE they merged with Verizon, without notice, i was left without service, I called and got nowhere, I called again still no reason provided, third call they said i would need to receive a code on my cell phone to continue.

HELLO! i called because i had no cell phone service and YOU insist on sending me a text code???

I asked to speak to a supervisor and was REFUSED! What? since when does a cust.

rep refuses to let a client speak to a supervisor?

I said a few nasty thing and hung up.

NEXT IMPORTANT INFO of what they did: they closed my account without telling me, transferred my CT phone number to someone in Florida, who was extremely annoyed to loose his number of many years and now was told my CT phone number was now his new phone number.

Who does that? He and I are both annoyed and lost a lot of time trying to deal with this rude customer service

First off, I transferred my number from Assurance to SafeLink because of the byop option (what a huge mistake). I was approved on their website, but they put me on the wrong plan.

I called to have them remove acp from the account since I only requested the California plan. When they took off the acp they also took off f lifeline. I have been without a phone for several weeks and possibly missed work opportunities, since this is my only means of communication. I called lifeline to remove the request from their system so that I can recertify.

That was all taken care and of course I was approved with a new submission. Ive been trying to get my device reactivated with the benefits but really had the WORST experience ever! I called everyday since my phone was disconnected and was disconnected or hung up on about 7 to 10 times a day. I also had a representative call me stupid in Tagalog as he was talking to someone in the call center.

He must of forgot to mute me. Funny thing is Im Filipino and I totally understand fluently. After weeks of trying I have given up since it took all of my energy.

Oh and not one time did I raise my voice or become irate. Theres more but I dont have the energy.

Im trying to find out how I can submit a complaint about this company through federal and state programs.

Had all calls that I had made during the month logged. Time totaled up to just barely over 200 minutes for the 26 days that had passed.

All of a sudden my phone stops working so I contact support on the website. Told me I was over my 350 minute limit for. Told them to check the logs because it wasn't possible. Kept giving me a runaround so I asked to have my call escalated to a higher tier or to speak to a higher up and was refused.

These people need to understand their blatant stupidity could cost someone precious time if not their lives.

Their inability to do anything that isn't listed in their prerecorded response sheet is just unbelievable. Someone needs to do something about these *** ***