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So I called SafeLink today to apply for the free phone. Evidently I can't receive a phone from them because I live in a rural area and we do not have a letter carrier to deliver mail to our house. We are required to maintain a post office box. So I have a post...
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3 comments
Anonymous
#449082

The problem is that they won't accept a PO Box as a mailing address. It's right in their terms that they do not ship to PO Boxes.

I was told that they have to ship the phone via USPS to your PHYSICAL address, which isn't possible. And according to them, my physical address does not exist. I first tried typing it into the form on their website, which told me "location not found" which is when I called their 800 number. They again searched it to no avail.

My house has been here since 1920, but for some reason isn't in their database. Yet FedEx and UPS find it just fine. I didn't say what they told me made any sense!

I argued with them for over 45 minutes about it....even spoke to a "supervisor" and still the issue was not resolved. At this point I've already switched back to put the LifeLine credit back on my home phone and got a straight talk phone, they can keep their free phone, it's not worth the aggravation.

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#296685 Review #296685 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service

Safelink Wireless review in Rochester, New York: No minutes

i have not received no minutes for the last 3 months,i would like to know why what good is this *** phone with no time on it.they said have to make a call every month to get time added and i do still nothing what is going on here.i can not get the safelink verifacation to work either.what am i surposed to do now when nothing works my comfermation number is 3444726 and my phone number is 740-876-1459.wht is it everybody else is getting their minutes and i don't get none it is not fair thank you
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4 comments
Anonymous
#519237

My phone was lost and replaced. Got a new phone and no new minutes.

Anonymous
#514814

I have not receive any minutes passed 1 months I want to kown what happened to my phone Tel:614-218-0736

Anonymous
#514808

passed to 2 months I have not receive any minutes

Anonymous
#427992

Its free. Call customer service and sterp komplaining

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Review
#294888 Review #294888 is a subjective opinion of poster.

Safelink Wireless review in Fort Lauderdale, Florida: Safelink phones!

My complaint is we are given 250 free minutes each month, which is great but, they can be used up without me even doing anything! Anyone who calls my phone, even if I don't answer it, can use up my minutes by leaving me a voice mail. I don't even have to accept the message, the phone does. 1st, minutes are used when someone leaves a message, then minutes are used when I TRY to listen to it. I say try because, the phone will 1st make me listen to all of my SAVED messages, then I can hear the new message!! Recently, I only had 2 minutes left on my phone, so I was guarding them carefully, but when my brother called me and left a message, I wasn't able to access it and it used up my precious 2 minutes just trying to access it! HELP!!!
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Review
#292646 Review #292646 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service

Safelink Wireless review in Johnson City, Tennessee: Safe link never gives me my free minutes

I have had my safelink phone for about a year now and they never give me my minutes there supposed to be free and its always a hassle and a bother to get them put on. I think if they are going to advertise free cell phone service then they should give it to you when you need it. I think that they should follow through on there promises. I need time the minute its due to come on my phone not days later. Many people have come to trust and rely on these phones only to be let down like me.
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2 comments
Anonymous
#737094

That is the truth. I am in the same shoes. Safelink is complete garbage and a waste of time to the poor if there advertised service never works for anyone.

Anonymous
#424819

I WOULD LIKE TO CALL THE OWNER OF THIS COMPANY AND TALK TO THEM ABOUT THE MINTURES ON THIS SAFELINK PROGRAM IF YOU DONT GET YOURE MINS ON THE PHONE THAT COMES EACH MONTH AND *** ABOUT THIS

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Review
#291223 Review #291223 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service
safelink sucks I tried to get service after receiving a letter saying I was eligible for a phone. I call safelink, but they still wouldn't give me a phone my neighbor had one or two don't know how they pull that off, but the people who really need it can't...
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12 comments
Anonymous
#1367185

I needed extra minutes and instead of one charge I got three. Now my phone is not working at all, on hold forever and no call backs.

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Review
#285932 Review #285932 is a subjective opinion of poster.
Loss
$1

Safelink Wireless

I had been a customer of Safelink Wireless since 2005. My wife became extremely ill in 2006 and I was glad to have the Safelink service. Each year was always a huge hassle and I began back then to wonder if the poor service was worth the it. While my wife was hospitalized and later placed in a nursing home, I added minutes each month to the 125 they gave me - NOT 250 as they advertise - to make certain I always had plenty of minutes in the event of an emergency. I did receive 250 in the beginning; but they then reduced it to 125 without notice. When I inquired about the reduction, I was told that if I wanted 250 minutes, I would have to pay for them and they would not roll over to the following month. I did not feel I should have to pay for a service which is supposed to be free. Year after year after year, I had problems with Safelink's so called customer service IF you want to call what they dish out as customer service. Most of the people I spoke to and communicated with by email had very poor English indicating to me they employed uneducated Cubans in the Miami, Florida headquarters. I continued getting more and more disgusted with Safelink until I finally had my fill of them. In early December 2011, I canceled my service with Safelink. I will no longer receive any free minutes from them; but I do get to keep the phone and the minutes remaining. Since I have now subscribed to and activated AT&T's "Go-Phone" service, and when the Safelink minutes or service days expire whichever comes first, I shall be very pleased to smash their phone with a large hammer! I will not spend one more dime on this phone or contribute any more money to Safelink. The hassle to keep the phone in service with over 1940 minutes and nearly 700 service days; together with their constant threats to cut off my service (my Safelink service expires on September 29, 2013) for failing to verify my continued eligibility is simply NOT worth it. Do not kid yourself: Safelink does NOT keep records of its' customers and they do NOT have a clue how to operate a business! I am relieved to be finished with them.
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4 comments
Anonymous
#1410123

I re-certified on the 11th. Today is the 27th and still no service!

The website is useless. All it tells me is my activation is "in progress". Oh yeah, it gave me a number to call with my phone that doesn`t work! I think they spend all day watching internet *** or practicing their Indian accents so we can`t understand them when we borrow a phone to call.

I hope that they are proud of themselves for making a disabled veteran go through the holidays unable to communicate!

I understand that Lifeline, which Safelink is part of was begun under the Reagan administration. No wonder you have to talk to New Dehli.

Anonymous
#407726

try to speak 2 or 3 languages, and tell me who it is not educated ahh????? A big FuC$#% U for U

Anonymous
#407725

You bunch of freakin lazy aS@##s call to apply want to get every thingh for free threating people as you wanted go screww your self, i work for safelink and i provide Quality service but let me tell you freaks your calls are the heaviest and the worst you *** act like paying thousands of dollars. sincerely ScreWW@!!

you!! - and we do not have free phone because thanks to God we do not needed freak

Anonymous
#396965

Hey.brianic. they outsource their call center.

They dont employ uneducated Cubans. I would venture to say that most Cubans are educated and dont rely on the government to give them free phones.

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Review
#283550 Review #283550 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service
Another year has rolled around and that means another year of fighting with the incompetent bunch at Safelink Wireless in Miami, Florida. Got the usual/annual notice that I needed to log on to Safelink.com and click on "Verify" to let them know - I guess - that...
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6 comments
Anonymous
#533466

I also recieved a text saying I needed to verify. It also said I had 172 service days remaining, so I don't understand the rush.

I have never had any problems. Try clicking on the verify link. It did take me a few times to cahange my plan tho, other than that no problems.I live in TN so maybe that helps.

Go figure. :p

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#279597 Review #279597 is a subjective opinion of poster.

Safelink Wireless review in Mandeville, Louisiana: Safekink

I see where someone says safelink phones don't work well I Have a phone from safe link for 2 years now, works good . Thank you. I thank they do a good job help those who can,t pay for a cell phone like me I get SSI and my bills take all my money I need a phone. I Thank GOD for safe link. Before you pull something down you should try it first I have frends who have cells phones fron safelink they replace your phone if you lose it I love safelink Thank GOD for then.Mary
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Review
#278778 Review #278778 is a subjective opinion of poster.
Loss
$15
1) I have been a Safelink customer almost since they started providing the service here in Florida. Each year, I am asked to log on to Safelink.com and click on VERIFY to establish the fact I am still eligible for the program. Log on? No record of me being a...
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5 comments
Anonymous
#631990

I D I O T

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#276550 Review #276550 is a subjective opinion of poster.
my LG Safelink cell phone does not have under the prepaid button on the phone option the add airtime feature. So I can not even add airtime to my phone. It is now Nov. 5 and I hve not recieved my airtime on my phone automatically either.At this point I do not know what...
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3 comments
Anonymous
#579353

A week ago i called safelink to verfy my enrollment into the program for another year. So today I bought minutes because i was running out.

I go to the prepaid menu , can't add my tracphone minutes..People are calling me..i cant get to the call because i am out of minutes..I AM SO SICK OF THIS COMPANY THEY NEED TO FIX WHATEVER IS WRONG WITH THIS *** SYSTEM AND POOR CUSTOMER SERVICE!!! FED UP!!!!

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#273061 Review #273061 is a subjective opinion of poster.