April B Lss

Quality of phone and service is subpar

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They sent me a used A01 that wasn't cleaned from previous owner. It is slow and freezes all the time.

The storage is awful it doesn't have enough space to open a pdf. It never works the last week of service due to them slowing the speed. I've used it for a year like this. I've called multiple times and am told they are no upgrade or replacements.

At even at a reduced cost for a low income life line recipient.

Customer service is rude, short and doesn't care. They provide no solution except buy another phone.

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Pros:
  • Participate in the lifeline program
Cons:
  • Offer no apologies or solutions

Preferred solution: A working replacement phone

User's recommendation: I don't recommend. Be aware you'll have to buy a new device , they will not replace

1 comment
AlexTrac

Hi. This is Matt from Safelink Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years.

Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-80*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Charles C Ixx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Deactivated phone

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After recertifying phone in 11/2022, had to do it again in January,after getting approval have been trying to reactivate for a week, disconnected,hung up on, given different numbers that go to the same place, operators who read from a script and can't provide any help.

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1 comment
MattSL

Hi Charles. This is Matt from Safelink Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Gwen B Odm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have told you already.

I have told you already. Read 1st information sent to you,. I want to speak to an agent or representative...
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Preferred solution: HELP

1 comment
MattSL

Hi Gwen. This is Matt from Safelink Wireless.

We would like to take this opportunity to apologize for any inconvenience this has caused you. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-80*-378-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Gary S Pki

Have been on the phone all day have not been able to get my phone switched over from the old phone to the new phone that you sent us it is one *** of a mess

You sent me a phone to switch over from my old one and we are having a Time have been on the phone all day still waiting
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Preferred solution: This phone working

1 comment
MattSL

Hi Gary. This is Matt from SafeLink Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Anonymous
map-marker Hartwell, Georgia

My phone isnt working

You are sending me a label to send my phone back to you and then your going to send me a new phone please

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2 comments
Guest

really think verizon ( they own it) cares? need to read up on there nightmare customer service

MattSL

Hi. This is Matt from SafeLink Wireless.

We're sorry if you're having this issue. Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Alaya Ded

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ville Platte, Louisiana

Paid for minutes and still can't use the phone

They said I changed service, which I did not. So I called 611 and paid the 15$ plus tax 17$and change.

Still can't use the phone. Telling me I have to requalify. If I'm paying for service it shouldn't matter if lifeline is available. So help solve the problem.

Unlock the phone or whatever it takes. Or give me back my $$.

View full review

User's recommendation: Don't use

2 comments
MattSL

Hi, Alaya Ded. This is Matt from Safelink Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years.

Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

MattSL

Hi Empress. This is Matt from Safelink Wireless.

We do apologize for the inconvenience you have experienced with our phone service. Please know that this is not the kind of service we want our customers to experience. Let us review your account and make this right for you. To further assist you, please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Wendy U Cht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My phone is not working

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My account got transferred to airtalk but it was corrected. I appreciate everything y'all have helped me with all I'm doing now is waiting for y'all to send me a different phone I've had nothing but trouble with this phone it constantly drops calls but y'all have been FANTASTIC in helping me. I'm just waiting on replacement phone from y'all.
View full review
Pros:
  • When i had issues with this phone you said you would send a replacement
Cons:
  • Phone i was sent dropped calls and extremely static

Preferred solution: Deliver product or service ordered

1 comment
MattSL

Hi this is Matt from Safelink Wireless. We thank you for the perfect rating.

We truly appreciate it. Don't you worry. We will do our best to make sure that you will be getting your new replacement phone. For further assistance, please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Christopher P Dda

I got my safe link number ported over to metro I would like to get a new number

I got my wife an iPhone and I ported my number over to metro by accident I need a new phone number for my safe link phone the number that I had and was ported over is 404623**** I still have my phone and my SIM card I just need a new phone number thanks for ur help with this issue I am having

View full review
Pros:
  • I like safe link wireless for my phone service

Preferred solution: A new phone number

1 comment
MattSL

Hi. This is Matt from SafeLink Wireless.

We would like to take this opportunity to apologize for any inconvenience this has caused you. To further assist you with this concern, please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Virginia S Sfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marthasville, Missouri

Sim card

I am trying to put my sim card in another phone and it keeps popping up enter sim me lock sp I don't know the code to unlock it

View full review
1 comment
AlexTrac

Hi. This is Matt from Safelink Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years.

Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-80*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Kathy V Dzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Changed carrier/ applied to wrong carrier!

I applied to incorrect carrier! I need straight talk!

I had a stroke and didnt know the correct one to apply for! Please cancel my application..

View full review

Preferred solution: Cancel application

2 comments
MattSL

Hi, Kathy V Dzk. This is Matt from Safelink Wireless.

To make things right for you, please get in touch with us so that we can check your account since you want to apply for the free phone. Our customer care representative will dig deeper into the process. We would like to extend our deepest apology for your previous experience with us. Don't lose hope.

Everything will be alright. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

This is Matt from Safelink Wireless. Please accept our heartfelt apologies for any inconvenience this has caused you.

This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-80*-***-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

View more comments (1)
Anonymous
map-marker Albany, New York

My phone was stolen and I reported

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My cell phone was stolen and I reported it serval weeks ago I was told another would be mailed to me but not yet. My name is John Alston I live at 73 2nd St. Albany NY apt B enrollment # 16504****, can i please be sent another cell phone and the stolen one be turned off that in my name

View full review
1 comment
MattSL

Hi. This is Matt from Safelink Wireless.

Please accept our heartfelt apologies for any inconvenience this has caused you. This is not how we want to serve you. Please understand that it was never our intention to cause you such anguish. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years.

Allow us the opportunity to make amends and assist you. Please chat with us via this link https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/contactUs or call us at 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Frank D Ksw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unlock my phone# so I can use it for my new service!!

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This woman was properly trained to frustrate the *** out of me. I couldn't understand her and she would talk over what I was saying.

I talked with John earlier and we were getting somewhere going a completely different direction.

Why do you need the last 4 digits of my credit card when I NEVER used it for this phone? Nothing was explained and exploding !

View full review

Preferred solution: My phone Number unlocked!!!

User's recommendation: Never call customer service

1 comment
MattSL

Hi. This is Matt from Safelink Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Paul W Llk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my replacement phone

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My screen on my phone is shattered and I can't make any calls and be careful what you ask for the phone
View full review

Preferred solution: Deliver product or service ordered

1 comment
MattSL

Hi. This is Matt from Safelink Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Teresa M Uqk
map-marker Greensboro, North Carolina

Worse Customer Service Ever

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I have been trying to help my dad add this so call approved ACP benefit to his existing phone and all we get is; long hours on the phone (with SafeLink and Straight Talk), long wait times online chat (with provided), call back from reps that still say they have to transfer me, and transferred to queues only to be dropped after SafeLink reps say they will make sure I'm transferred to a rep that can assist with ACP. DON'T PROMOTE A PROGRAM YOU HAVE NO MEANS OF SUPPORTING.

I did not go looking for this for my dad, they sent a text to me, making it seem so easy for him to apply.

All I've gotten from this process is STRESS. Your service for this program is the worse and Safelink customer service is the worrrrrseeee I've ever experience.

View full review

User's recommendation: Try another service if you are getting this type of customer support.

1 comment
MattSL

Hi. This is Matt from Safelink Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Binghamton, New York

Service issues I have no service

Im acp life line qualified. The National verifier says my application is valid Yet safelink will not provide me with service still
View full review
1 comment
MattSL

Hi. This is Matt from SafeLink Wireless.

We sincerely apologize for any inconvenience this has caused you. This is not how we want to serve you. We truly understand your frustration, and we have done our utmost to provide exceptional service over the years. Allow us the opportunity to make amends and assist you.

Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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