Safelink Wireless
Reviews and Complaints
Can not get anyone to answer phone!
Recertify
Recerty
Consumer, beware. Safelink is a fraud.
First of all, I was with safelink many years with no problem, then in November of 2017, I started getting text messages saying I needed to recertify when I had already recertified quite a few times! I called customer service and talk to people who do not know how to speak English.
I was told different things each time then finally at the end when they were cutting me off I had many minutes left that I lost Then they told me I had to requalify I retried to requalify and that was no good either I was told I had 2 phones that were registered with safe link and it was like I was some kind of criminal with 2 phones which of course I did not have two phones. These people are ripping off the government. They are probably receiving money from the government for this imaginary second phone that I supposedly have! This company should be closed down for fraud.
I would rather do without a free phone than deal with these people as they took hours of my time and I had to talk to people that I couldn't even understand! The company, does nothing but want you to buy minutes while you have your free phone, they keep texting you to buy more minutes! They are a rip off. I am reporting them to my congressman and explaining my situation!
Something has to be done with this fraudulent company! My warning is Stay away from safe link!!!!
Horrible
A an awful Company to try to do ANY business with!
- Lack of understanding the problems
- Hours with customer service
- Terrible customer service
Confused
Cell phone
How can they revive a application with prof attached to it
No minutes june 1
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Verified Reviewer | Chicago, IllinoisIMPOSSIBLE TO RE-VERIFY MY SAFELINK ACCOUNT!
I have been trying to re-verify my SafeLink account since November 2017, after 6 letters and a multitude of texts from SafeLink reminding me to do so. The latest text, January 6, 2018, claims I have just 60 days to re-verify.
Neither of the problems below has ever happened, and I've re-verified every year since 2014, when I was first approved. When I've signed in on www.safelink.com/verify, a gray drop-down box has a message stating that I am NOT required to verify, and I am unable to proceed. Repeatedly. When I've called 1-80*-723-****, after I say "verify," I am automatically put on hold for a customer service agent.
Needless to say, it takes forever for an overseas phone bank rep to answer, wasting minutes, so I have to hang up. Finally, on December 31, 2017, (VERY FRUSTRATED,) I waited until "Debbie" picked up. Her accent was so heavy that I could not understand her. There was much repetition before I figured out what she was saying.
I explained my problems with verification, and told her that the SafeLink system had automatically transferred me to her. I read her the message from the website as well. After taking my sign-on information, she told me that she sees where I had just re-verified, and that it takes 24 hrs to show up on the web site. No matter how I tried, I could not make her understand that I WAS UNABLE TO RE-VERIFY AT ALL.
Needless to say, there has been no change to my status on the web site. I am not verified. I've been trying almost every day. HERE’S THE KICKER….Today, when I called 1-800-SafeLink, I got a loop recording, offering me "free" and "special deals" on personal safety devices, home alarms, insurance, etc.
Phone spam using the same female voice from SafeLink. Pushing the # button to decline just advances to the next "deal" and NEVER allowed me to connect to customer service. I tried the number twice, with the same outcome.
Now what? I’m stuck, and very angry.
Preferred solution: Let the company propose a solution
Why It Takes So Long
Dealing with this company is worse than dealing with a funeral!!! Nothing ever got completed.
No phone ever received. Too many hoops to jump through! They never give complete directions. Trying to reach a representative to talk to is nearly impossible.
They should not be in business. Are they in the United States or out of the country? Their supervisors are worse tan the representatives. Their phone system sucks.
When being transferred to someone e3lse, you get cut off. If there is a heaven and a *** you know where the owners of this place are going.
If you need a phone, go buy one. Their free p[hone is a joke!!
Worst customer service and service
Very poor service
Lost. My. PhoneI
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I agree 100%! Same here.
They are telling my husband his phone is activated and ready to use, yet when he tries it tells him he needs to activate his phone.
He can't use it. SafeLink is not only a joke, but yes, I believe fraudulent as well.