Safelink Wireless
Reviews and Complaints
Safelink Wireless Mobile Phone Service Review from Pasadena, California
No phone.
- Frustrating
- Lack of concern
Minutes
- Free 250 minutes
- Having the phone and
- Not retrieving getting my enrollment id
- Not able to find out info about my account
Preferred solution: Let the company propose a solution
Safelink Wireless - Cell Phone Activation Review from Pascagoula, Mississippi
Four months of wasted time
- Cant understand a word customer service saids
- Bad experience
- Total run around everytime have never had a good experience
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Verified Reviewer | Colleyville, TexasSafelink Wireless - Trac Fone Review from Colleyville, Texas
Replacement policy dificulty
Having received a notification on my Safelink phone of a possible replacement phone due to the recent revision of their unlocking policy, I went online to the required site and attempted to get the replacement phone. After repeated attempts, filling out the required fields, I was informed that my information did not match my profile.
Upon checking my original application, the info that I entered was EXACTLY the same as what I had submitted on my application.
This , I believe, is a way for Tracfone to deny their Safelink clients from obtaining a better phone. While I am grateful for the safelink service, if Safelink gives notification of something, they should honor it!
- Free 250 minutes
- Poor english
Preferred solution: Let the company propose a solution
Typical Government Runaround
Tried to transfer number and activate new replacement phone. Cannot speak to a real person, just computer transfers all over the place.
Never get someone to talk to. No customer service at all. Doing this for my 87 year old mother-in-law because she was so mad at the old phone because it did not work she threw it away. Now they have no record of that phone according to the computer, mainly because it did not work for the last 2 months.
They do not list a phone number that you can use to contact them, probable the two people working there cannot answer 100 calls per hour. Good luck if you get one of these phones and hope you never have any problems with it or you will be out of luck.
- Free 250 minutes
- Not able to talk to a real person about phone problems
- Lack of customer service
Safelink Wireless - Not Sure Review from Ridgeland, Mississippi
Safelink Wireless - Customer Care Review from Pelzer, South Carolina
My mother has a Safe link phone which allows 350 free minutes a month. I spent 60 minutes on the phone trying to switch to the new phone.
The message on the hold line said for faster response go to dateline on line, however my mother has no computer nor computer skills, as she is 90 yrs old, so that was not a good option for her. The lack of speedy support and the lack of communication would have frustrated her, so I am glad I did the calling. I question why you could provide better service by internet and not by phone. The language barrier is also a concern, your reps kept saying they needed to call me back on alternate number but had difficulty explaining the process and as it turns out, it did not get resolved in a few minutes, but rep now say it could take up to 48 hrs.
I love the fact that this is a US government program, but the "support" is outsourced. Bye bye tax dollars.
- Customer sevice
- Super frustrating
- Inept customer service
Call your congressman and complain
- Inept customer service
Preferred solution: see above comment
Run Around Wait 24 Hours
I received a phone that was completely unusable because of my physical disabilities. After verifying three times, I took what little money I have and invested in a tracfone that I could use.
That is when my nightmare really got going. They kept giving me excuses that the phone I purchased would not work because there was no carrier in my area. The unusable phone they sent to me recognized the carrier immediately. They said they had to write up a ticket error key and I needed to call back in 24 hours.
I waited 48 hours the first time, called back and I get the same run around and the excuse, no carrier in my area and wait 24 hours with a new ticket error key. Really, I have no phone that I can use and what will I do in an emergency?
I wish I had the money to not need to rely on government phones or assistance. Is this the price we pay for poor, uncalled for help?
Preferred solution: Deliver product or service ordered
Safelink should not be allowed to operate in the United States
- Being lied to time and time again by safelink wireless
- It stinks
Preferred solution: Let the company propose a solution
Worst ever!!
Poor customer Service
- Free 250 minutes
- Tolerate
- Emergency shut off
- Not being able to understand the reps
Preferred solution: Let the company propose a solution
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Hi. I’m Matt from SafeLink Wireless.
We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.