Not resolved

I spent 9 hours on the phone trying to get the messaging to work... It still isn't working and I'm waiting for a new phone for two weeks This is the third sim chip and phone.

When a tech could not get it to work he would bring on another tech after waiting on hold for 20 minutes. Each time a tech worked they made me do the same thing. over and over.

then they said it was working and stopped helping I had to start all over again the next day when they decided there was something wrong with the phone. I had to ship the phone back to them and have been without a phone for 2 weeks now.

Product or Service Mentioned: Safelink Wireless Mobile Phone Service.

Reason of review: Bad quality.

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i keep trying to get my puk code from them...they give me the wrong info every time.


Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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