Last month my phone did not work so after trying several times to get a hold of someone to help fix it, I had to use someone else phone, I pressed the numbers from the prompts. I get a computer that says they are doing something to my phone, wait 15 minutes and make a call, if that doesn't work, to call back.
Did that and had to call back, get the same computer message. I called and tried a different prompt and finally got a human but I could not understand her, what country was she answering the phone from? After trying for over an hour and much frustration I was able to get my phone to work. Now this month I am having to same problem with my phone.
Jumped thru the same hoops as last month trying to talk to a human and I do not want to talk to someone in another country so I tried the live chat. I asked my question, got You do not have an account, so I set up an account. Asked my question again and I get a gray page that covers where I was and nothing happened. I really do appreciate Safe Link for giving me my phone and minutes.
But is this going to happen every month? How do I get to talk to a real person who hopefully speaks english?
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Unable to talk to a real person about phone problems..
Preferred solution: Tell me how to talk to a real person and fix the problem so that it does not happen again..
I didn't like: Not able to talk to a real person about phone problems.