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Updated by user Sep 25, 2018

I received my lifeline approval letter yet every month I'm told by safelink that it's been disconnected and have to resubmit my lifeline application for approval. They promise every month that their gonna supposedly correct my account. Yet again yesterday my service was turned off!!

Original review posted by user Sep 25, 2018

I left my other lifeline carrier almost a year ago and joined Safelink. WORST MISTAKE EVER!

I chose to keep my same #. But every month my service gets disconnected and I have to call to fix it, that takes an hr. They already sent me like 5 different sim cards but all have the same problem. I'm supposed to get 2free GB of data and unlimited calls.

Yet every month my data is out, even before I get anywhere near the 2GB. Half the time i dont get my calls or can make calls or texts. I don't know why this crap happens!

The reps from c/s never say the same thing, or have any idea what their doing! I'm so annoyed I wish I could change to a different carrier, but only allowed once and unfortunately I chose this poor excuse of a company!

Reason of review: Bad quality.

Location: City Of Industry, California

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MattSL

Hi MsM. This is Matt from SafeLink Wireless.

I read your post and I'm sorry for the inconvenience that you have experienced. Let us further discuss and check your account so I can provide a concrete resolution. Please contact us using this link http://bit.ly/2qdrKHH or call our customer service at 1-800-378-1684.

Our representatives are available Monday to Sunday from 8:00 AM to 11:45 PM EST. Thank you.

MariaST

Hi MsM. Iโ€™m Alex from SafeLink Wireless.

We understand where you're coming from and apologize that your phone keeps getting disconnected every month and also with our customer service. We'd like to take a closer look into what's going on and ensure there is a resolution for you today. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

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