I misplaced my phone. I received a card in the mail saying the phone hadn't been used in a while and if it was lost or stolen to call and another phone would be issued. Does this company have only one customer service individual? Have been waiting on hold 25 minutes. Went to the website, nothing to assist in this issue. WTF? I'm calling my congressman to complain and to have this subsidized company eliminated from this program.
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Poor customer service.
Preferred solution: see above comment.
I didn't like: Inept customer service.