Not resolved
1 comment

The customer service is very poor. You can plan on being on the phone with them for 45m-11/2hrs. Sad part is half of that time is on hold. The time it takes to get someone out to fix your issues is awful.

I have paid every month for internet that is advertised at 5.5mbps. I have internet for 70% of that time that is just a little slower than 1.5mbps. The service has been so bad that it has prompted me to write this review.

This is the first review I have ever written. Of the many times we had techs out one tech said, "Well maybe Safelink just isn't for you." I think he's right. I wonder if they will refund 1/2 of my money.

Product or Service Mentioned: Safelink Wireless Phone Plan.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to For your convenience, you may contact one of our customer care representatives at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You May Also Like