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The customer service is very poor. You can plan on being on the phone with them for 45m-11/2hrs. Sad part is half of that time is on hold. The time it takes to get someone out to fix your issues is awful.

I have paid every month for internet that is advertised at 5.5mbps. I have internet for 70% of that time that is just a little slower than 1.5mbps. The service has been so bad that it has prompted me to write this review.

This is the first review I have ever written. Of the many times we had techs out one tech said, "Well maybe Safelink just isn't for you." I think he's right. I wonder if they will refund 1/2 of my money.

Product or Service Mentioned: Safelink Wireless Phone Plan.

Reason of review: Poor customer service.

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MattSL
#1120783

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com. For your convenience, you may contact one of our customer care representatives at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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