
Safelink Wireless
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo unlock my phone and use another carrier
- Price
Preferred solution: My phone permanently unlockedprice
User's recommendation: Speak to an agent agent agent agent and agents who have been in charge of their services and their services are the same as the other two I am working with

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete and utter frustration!
- Government contract for service
- It has few options for resolving technical issues
Preferred solution: I'd really like them to just fix the issues
User's recommendation: Steer clear of these folks, they continually cut voice service off too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost or someone stolen my phone
Preferred solution: I just need a new phone or cancel my account please

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Data is not free
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service department
- There are no pros
User's recommendation: do not use Safelink
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Disconnected due to porting number
User's recommendation: Do not try to keep your old phone number. It seems they don't know how to do it. They will hang up if you complain to them.
Turn my phone on
User's recommendation: Will no recommend anyone to this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed new phone
Preferred solution: Free phone and service
Can't make calls or receive calls
- Free phone and service
- To many outages
Preferred solution: Human help
User's recommendation: No the phone is out too much
My phone broke and I need a new phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount
Safelink wireless never contacted me I called them 2 days ago and after spending 2and a half hours on the phone they determined that I was able to get a replacement phone but first they had to send me a return package verifiable with a confirmation code they gave me...
- Customer service sucks
Preferred solution: A new replacement phone for free or free upgrade like they advertise
Phone was deactivated
Preferred solution: My phone reactivated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm rating SafeLink a zero. SafeLink screwed up my phone number I called couple weeks ago to have my phone number transferred to this phone that I'm using specifically said I do not want a different n
- I thought that was a good company never had any problems before
- Now i think they suck they rude and disrespectful and non-professional
Preferred solution: My phone number back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was deactivated. And why?
Preferred solution: Compensation for my loss. 2x since I was cut off for no explanation. None! I hate I have to text. You so pitiful you have to have a machine handle everything for you?
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Hi, Roy J Apd. This is Matt from Safelink Wireless.
Regarding with your concern, we'll be glad to assist you with this matter. However, to fully unlock your phone, we would require to get your personal account information which we cannot ask here for security of your account. Furthermore, you can also text the word UNLOCK to 611611. For further assistance, please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.