Safelink Wireless
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To unlock my phone and use another carrier
- Price
Preferred solution: My phone permanently unlockedprice
User's recommendation: Speak to an agent agent agent agent and agents who have been in charge of their services and their services are the same as the other two I am working with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complete and utter frustration!
- Government contract for service
- It has few options for resolving technical issues
Preferred solution: I'd really like them to just fix the issues
User's recommendation: Steer clear of these folks, they continually cut voice service off too
Hi, JJagdmann J. This is Matt from Safelink Wireless.
e really do apologize for the inconvenience. We understand that your service is being disrupted or that there is a problem with the device itself. But, as far as we are concerned, this is something we do not want to happen. We are continuously making improvements to provide quality service to all our clients.
Allow us to sort things out. Please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost or someone stolen my phone
Preferred solution: I just need a new phone or cancel my account please
Hi Rhonda. This is Matt from SafeLink Wireless.
We are sorry for what happened to your phone. To further assist you with your request, please chat with us at https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Data is not free
Hi, Idahlia P. This is Matt from Safelink Wireless.
We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. For further assistance, please chat with us via this link http://***/6184goJRk.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Worst customer service department
- There are no pros
User's recommendation: do not use Safelink
Hi Esthela. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for the trouble you have gone through with our customer service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We'll be looking forward to working with you. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Antioch, California
Disconnected due to porting number
User's recommendation: Do not try to keep your old phone number. It seems they don't know how to do it. They will hang up if you complain to them.
Hi, Christina C Ndn. This is Matt from Safelink Wireless.
We are very sorry to hear that. As your service provider, our main goal is to provide quality to our valued customers. It is never our intention to make you feel that way. We want to sort this out together with you now, however, in order to do that we would require to get your personal account information which we cannot ask here for security of your account.
We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Pittsburgh, Pennsylvania
Turn my phone on
User's recommendation: Will no recommend anyone to this company
Hi. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for the trouble you have gone through with the service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need new phone
Preferred solution: Free phone and service
Hi Michelle. This is Matt from SafeLink Wireless.
We're sorry to know about what happened to your phone. This is not how we want to serve you. Allow us to check first if you are eligible for a free phone and service. Rest assured that we will do our best to help you.
Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Can't make calls or receive calls
- Free phone and service
- To many outages
Preferred solution: Human help
User's recommendation: No the phone is out too much
Hi Cynthia. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for the trouble you have gone through with the service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Oroville, California
My phone broke and I need a new phone
Hi Cadin. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for the trouble you have gone through with your device. To further assist you with your concern, please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account
Safelink wireless never contacted me I called them 2 days ago and after spending 2and a half hours on the phone they determined that I was able to get a replacement phone but first they had to send me a return package verifiable with a confirmation code they gave me...
- Customer service sucks
Preferred solution: A new replacement phone for free or free upgrade like they advertise
Hi Wendy. This is Matt from SafeLink Wireless.
We sincerely apologize for any inconvenience this has caused you. This is not how we want to serve you. To further assist you with your issue, please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Phone was deactivated
Preferred solution: My phone reactivated
Hi Bruce W. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for what happened to your account. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm rating SafeLink a zero. SafeLink screwed up my phone number I called couple weeks ago to have my phone number transferred to this phone that I'm using specifically said I do not want a different n
- I thought that was a good company never had any problems before
- Now i think they suck they rude and disrespectful and non-professional
Preferred solution: My phone number back
Hi Velvet B. This is Matt from SafeLink Wireless.
We would like to take this opportunity to apologize for this experience. Allow us to have another opportunity to straighten things out for you you. Let us pull up your account and further investigate so we can provide you with a concrete resolution. Kindly chat with us at https://***/support/contact-us, or call us our Customer Care Center.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was deactivated. And why?
Preferred solution: Compensation for my loss. 2x since I was cut off for no explanation. None! I hate I have to text. You so pitiful you have to have a machine handle everything for you?
Hi Jasmon. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for what happened to your account. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Hi, Roy J Apd. This is Matt from Safelink Wireless.
Regarding with your concern, we'll be glad to assist you with this matter. However, to fully unlock your phone, we would require to get your personal account information which we cannot ask here for security of your account. Furthermore, you can also text the word UNLOCK to 611611. For further assistance, please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.