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Went on line to re certify the online re certification had the wrong birth date, I called SafeLink to get it fixed. The certification can't be verified when they have the wrong birth date. After several hours and several customer service agents, i was told she was...
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MattSL
MattSL

This is Matt from SafeLink Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives ...

#1160849
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A young man came to my apartment. He claimed to be from Safelink, he had a badge with picture. I live in a "secure" building so I believed he was who he said he was. He told me I qualified for a new smartphone and asked for my last four as he called safelink to place...
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MattSL
MattSL

This is Matt from SafeLink Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives ...

#1160512
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I had a zte 4g lte I get a alcatel one touch pixi bond so they replaced a zte 4g lte with a 3g smart phone that does not even have sim card and they said its because they didnt have any availible in warehouse. How convienent that is i will devote my life from this...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

Anonymous
William

" i will devote my life from this minute forward to get my phone back like i had"What life ?You seriously need to get a real one if you consider your phone your life.Or some c...

#1157002
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Safelink Wireless - Excruciating.

Safelink Wireless
#1147277
Contacted Safe numerous times and still no updated minutes for November or December.
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Safelink Wireless - Problematic. Haven't received minutes for December.

Safelink Wireless
#1147274
2.4
Details
I haven't received minutes for November or December
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website

Safelink Wireless - Doesn't Make Any Since

Safelink Wireless
#1140546
I Haven't Received My Monthly In 3 Months What's Going On???
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Safelink Wireless - I keep receiving calls saying i need to recertify .

Safelink Wireless
#1140433
1.2
Details
I just called 2 times to recertify but they keep disconnecting the Call.
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Coverage Area
Customer service
Discounts and Special Offers
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three calls, on three different days to many agents to remember, including a "supervisor" going over the information with each agent number times and waiting on their system to do whatever it does to get help is bad. EVERY time I call, they have to "verify" what I told...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

#1148928
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I put in application 3 weeks ago. Called to check status. #1 they said I didnt show proof of elegability. I sent copy of sec 8 housing, ssi, and va pension. They then said that i didnt sign it. I said why the *** didnt you say that in the beginning? I am 67 years old...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Please send us an email with your accoun...

#1147890
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Going tocallLegalaide today. They take our lifeline money I have sent recertification 3 x this year.they don't cate. We are disabled put the lifeline money back on our home phone. YALL stink and lie. 256-744-1242 JAN FLECKER HAVE NOT RECEIVED MINUTES IN 3 months,I have...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

#1146633
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SAFELINK CONTINUES TO TAKE OUR LFELINE MONEY,WE HAVE BEEN CUSTOMERS 5 years,recertified 3 x this year. They say I need to sign an application, waiting 3 months for it! WE ARE POOR AND DISABLED,IF YOU ARE NOT GOING TO SEND OUR MONEY FOR A CELLPHONE GIVE IT TO ATAND T...
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#1146622
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I purchased an Unlimited Plan, because I need to be able to use my phone at all times without worrying about running out of airtime . The price is very reasonable. That's why I haven't switched phone companies yet. I have to call customer service at least twice a week...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

My name is Brandi Easlon, I was enrolled with Safelink. My account was suspended. I received a recert letter in March 2017, I called the Lifeline Administrator to do my recertification, they told me to call Safelink and tell Safelink to keep my service on until the...
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#1144956
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After several calls and a few hours wasted, I was never told why I could not have my phone replaced even though they have never replaced one for me before. It was just stated that their system would not let them and implied that California Lifeline was to blame. I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

Anonymous
Anonymous

safe link does not work honestly

I didn't like
  • Hours with customer service
  • Put on hold 40 minutes transferred over and over
  • Are undependable and untrustworthy
#1144063
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