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On June 24, 2018, I received an e-mail from Safelink stating that I only had 5 days of service left. When I called to find out what was going on, I was told I had to recertify. I was told they will mail a form to me which I have to sign and return to them along with a...
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Anonymous
Anonymous

I feel your experience; I had one also now they are telling I have to go over the same process. Terrible consumer service.

3.1
I didn't like
  • Terrible customer service
#1297510
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Safelink Wireless - I need another phone but I can afford to pay for another one

I misplaced my phone and I need to get another on
#1295489
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on march 30 2018 i sent in an applicationn for a phone and I HAVE HEARD NOTHING FROM YOU. NOW I WANT TO KNOW WHAT IS GOING ON? WHY ARE YOU TAKING SO LONG IN ISSUEING ME A PHONE? I NEED A PHONE!!!!!!!!!!!!!!! IF YOU ARE NOT GOING TO ISSUE PHONES THEN WHY SEND PUT THE...
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#1294813
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I did go in and file a dispute through my bank. I can't believe a company supposed to help people at their lowest would turn around and cheat an actual PAYING customer. I have read other reviews now and have seen 1 or 2 from others who have paid out of their pockets...
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1.0
#1294270
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i have been whit safelink for about four or five year had the same phone and its a pile of sht the phone it was issue after issue got the issue resolve know help from safelink but i got them resolved then the phone when out for good and safelink want help at all i call...
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#1294210
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SafeLink is a lie. My sister and I have been trying to apply for the service for the past 3 months and they continually says that our documentation proof is rejected or invalid. We keep sending the paperwork showing proof of the Medicaid such as the Medicaid card and...
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1.0
I didn't like
  • Costumer service
#1293655
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I have been trying to get a safelink phone since April. I have given them all the required documents yet they keep telling me they're not good enough. I have spoken to 15 different people and gotten 15 different responses. I have provided my lease, I have provided my...
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Anonymous
Jessica

This is a low life company for sure. I actually purchased a plan with them. 40 bucks for supposedly true unlimited and my internet is still not working at all after buying tha...

DrearySnail
DrearySnail

I have the same issues with them. They are horrible

1.0
#1293132
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On May 23, i was finally able to speak to someone and answer all the questions for the application. I was told that in 7 to 10 business days i would receive the completed application and should sign it and return with the required documentation. It never arrived and of...
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#1293104
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Like many others apparently, we have had very little to no good experience with Safelink Customer Service. In April, my mother, who is elderly, bought minutes to use on her phone after loosing her monthly plan, which actually worked fairly well the first month. But,...
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2.4
I didn't like
  • Did not receive what was promised and offered
  • Rude behavior and being disconnected multiple times
  • Never received help
#1292986
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I purchased the $40 true unlimited plan on the morning of June 29th. Around 5pm on the 30th my internet was completely off out of nowhere. I called and spoke to at least 7 different reps about this issue, each giving me a different explanation and 2 reps even claimed 2...
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1.0
#1292830
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