every month since ive been with safelink, my service cuts off every 1st of the month. its take hours and i do mean hours of transferring and answering the very same questions over and over again. one time i called for interrupted service about 5pm, at 11 30pm im still...Read more
I purchased a $20 unlimited card on 8-23-17. Two days later my phone had a problem & had to be replaced. I returned my old phone & got a new one about a week later. I can't get my card transferred to my new phone & I've talked to at least 5 people. Once I was put on...Read more
I just faxed safelink to get my minutes back. 3 days ago sent in 2 proofs of address and medical card to recertify my text # is 7738862977 been trying for 3 months-i did all that i could do when do i get my minutes,tired of trying i cant reach anybody with any sense...Read more
Safelink Wireless - pay for phone service
my safe link phone has been deactivated until I pay ten dollars. Never had to pay before for over 2yrs. explain, please.
Safelink Wireless - Recertification
I called to recertify but my rep never came back to talk with me. I could hear him but I stayed on the phone 15 minutes. He wouldn't talk. How do I recertify? 832-466-8694.
Safelink Wireless - *** service
Crappy service no tec service
Safelink Wireless - Dead zones
I cant hardly use my phone ANYwhere. Sometimes i can call in one area of a building and on the other side of the SAME building i cannot. There are SO many areas that restrict my calling privileges.
Poor English speaking representatives, poor phone quality after transferring service from one phone which I had to purchase to another phone because they don't provide replacement phones nor batteries which are only good for a month I understand it's offered to low...Read more
I have previously complained regarding a replacement phone , today I am livid! I called to ask for replacement phone two weeks ago, at that time after several switches to someone else I was told that I would be receiving my replacement on that up coming Tuesday that...Read more
I had safe link California I had a phone that they provided I did a hard reset and forgot my google screen name I signed in with so I purchased a phone from Trac done to find out that it was not compatible. So I then ordered a Net 10 phone received it and had it up and...Read more
The reps who handle SafeLink's customer service aren't at fault. They're low-wage workers trying to make a living in a terrible work environment. They handle calls politely and professionally and do the best they can with the tools they're provided. This is the...Read more
I started in Jan. 2017. Called in my app, did all paperwork by mail, sent multiple copies by mail, got a letter from SSI,(not good enough) faxed, wrote, called. There is nothing else to do. Don't believe you can do this by mail or phone. Maybe some people have luck...Read more
I have tried to contact Safelink about issues I have been having with my Lifeline Safelink Phone. Safelink begins sending me nagging messages several times a day beginning on the first of the month if I do not call them immediately to get my monthly minutes. In August...Read more
I have had problems with the safelink service off and on for several months. They turned off my service the day before they said they would and since i live in montain time zone was unable to call untill they opened again i payed for a block of time and was told...Read more
Do you have something to say about Safelink Wireless? What happened? What can we help you with?