filters
state:
Show
city:
Show
product:
Show
Back in July, yes July, my mother in law applied for safelink benefits. She received her phone just a few days later. I called to get it activated and son card had expired. They said wait 48-72 hours for status to changed to enrolled. We did. Called back said wait...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I’m sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an emai...

#1121712
Reply to reviews
I called several times and spoke to several customer service representatives who all refused to replace my stolen Safelink phone, contrary to what consumer websites tell their viewers. Several of my friends had their stolen Safelink phones replaced, but the rude...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I’m sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an emai...

4.5
#1121601
Reply to reviews
Attempted to activate a phone for a senior citizen. Phone is broken out of the box. I was on hold for 1 hour and transferred to a "supervisor" who attempted the same fixes and would not answer when I spoke to her. I was asked the same questions repeatedly and after 90...
Read more
Anonymous
Lisa Burke

I was contacted by Safelink customer service (see comments) and instructed to email which I did and after 20 emails and repeating myself numerous times and repeatedly answeri...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
#1121107
Reply to reviews

Safelink Wireless - 3 months waiting on my phone

Safelink Wireless
#1121855
1.0
Details
I been approved no phone the reps dont understand English *** me around giving me diffrent numbers to call told me i had buy my own phone but sent sims card instead i really would like to resolve this its been every day i call and get no where my names emma j dedecker im tired of gettin run around over just a simple thing
Comment
Show
Style and Design

Safelink Wireless - I still dont have my phone are you people there now its re

Safelink Wireless
#1120485
I was toled that iwill get my new phone in 7toten days what happen i ztarted three monthez ago and here i am still dont have the phone i was aprove about thirty time an nothing is hapening helo any one there my name is robert corn sr my inrolement number is 35264123 helo
Comment
Show

Safelink Wireless - Complaint

Safelink Wireless
#1117617
Phone quit working last night
Comment
Show

Safelink Wireless - Too old

Safelink Wireless
#1113575
1.6
Details
My flip phone is tired. Need new smart phone ...have tried to talk with live person to no avail. Please advise. Sheila Halet
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
We Just activated the phone less than one week ago. I have been on the phone with customer service 4 times. The phone does not make or receive calls. When I call they tell me numbers to type in to reset the phone and I'm told well if it doesn't call out, simply type...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
I didn't like
  • Customer representative unable to handle issue
#1120533
Reply to reviews
After almost a year of service, my phone unexpectedly broke. I figured I would be able to replace it without a problem because I never broke a phone before and never even called them for technical help. Shockingly, I was wrong. Because of the sticker color on my...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

#1119688
Reply to reviews
hi my name is tracy and have been a customer for a while and have really enjoyed this service which im very very grateful for ...phone starting getting sluggush and I called 611 to ask why and how many minutes were left the man tells me I have to recertify ok I answer...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

4.9
I liked
  • Having help when i really need it
#1119359
Reply to reviews
THIS MOTHER *** COMPANY IS A COMPLETE RIP OFF !!! FYI TO EVERYONE !!! DO NOT Call For A Replacement Phone Or Buy A New Phone BECAUSE THEY WILL NOT PUT THE MINUTES YOU HAD ON THE OLD PHONE ON THE NEW PHONE AND IF YOU BROUGHT MINUTES THEY WILL SCREW YOU OVER ON THAT AS...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

I didn't like
  • How customers ripped off
#1116313
Reply to reviews
So,after changing my phone number,using the automated system, around 2:30 am on a Sunday,an hour later, I'm unable to use my phone, until I reach the Company,@ 9, after resolving the issue,I go on about my day until I realize,now I'm unable to send/receive text...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

Anonymous
Anonymous

Thank you for reinforcing my determination to not possess a cellular telephone.I may be the last person alive with nothing but a all phone but it's worked fine since 1956

3.0
Product
#1116071
Reply to reviews
I had alot of issues just getting the sim card for byop package to work. I had to call the tech support mulitple times and get connected to call center w bad english. It seems the easy way out is just for them to send you a new sim card instead of diagnosing issues. I...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

3.1
#1114822
Reply to reviews
when u move your supposed to contact safelink of your new address which I did, mind u it is only 45 min away, different town from my old address, where I was living more than 10 yrs, now safelink keeps giving me the run around with my minutes! The people who work for...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
#1114589
Reply to reviews