Roy J Apd

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To unlock my phone and use another carrier

Safelink Wireless - To unlock my phone and use another carrier
Unlock my phone unlock pleasedon'thesitate to contact me with the good news and you can try and get me some info about it for me and I'll give you a little something to do
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Pros:
  • Price

Preferred solution: My phone permanently unlockedprice

User's recommendation: Speak to an agent agent agent agent and agents who have been in charge of their services and their services are the same as the other two I am working with

1 comment
MattSL

Hi, Roy J Apd. This is Matt from Safelink Wireless.

Regarding with your concern, we'll be glad to assist you with this matter. However, to fully unlock your phone, we would require to get your personal account information which we cannot ask here for security of your account. Furthermore, you can also text the word UNLOCK to 611611. For further assistance, please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

JJagdmann J

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Verified Reviewer

Complete and utter frustration!

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Safelink Wireless - Complete and utter frustration!
My voicemail has never worked and the voicemail text option has been disabled today. Now it's down to regular texting and my Doctors don't do that. I have upcoming surgeries and have no way to receive the medical messages that I require. I have attempted to remedy this issue repeatedly, and after hrs of trying to deal with it, well Monday I'll be looking for a new service provider. I really don't have any options. I live in a rural region that has sketchy service as it, but they enhanced the issues exponentially.
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Pros:
  • Government contract for service
Cons:
  • It has few options for resolving technical issues

Preferred solution: I'd really like them to just fix the issues

User's recommendation: Steer clear of these folks, they continually cut voice service off too

1 comment
MattSL

Hi, JJagdmann J. This is Matt from Safelink Wireless.

e really do apologize for the inconvenience. We understand that your service is being disrupted or that there is a problem with the device itself. But, as far as we are concerned, this is something we do not want to happen. We are continuously making improvements to provide quality service to all our clients.

Allow us to sort things out. Please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Rhonda J Mhg

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Verified Reviewer

Lost or someone stolen my phone

I have no phone can u cancel my account? I have no money to buy another phone. Therefore there's no reason to have my service right? They said I have to pay for another one.
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Preferred solution: I just need a new phone or cancel my account please

1 comment
MattSL

Hi Rhonda. This is Matt from SafeLink Wireless.

We are sorry for what happened to your phone. To further assist you with your request, please chat with us at https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Idahlia P

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Verified Reviewer
| map-marker Chicago, Illinois

Data is not free

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I had put money into this phone for this month I don't see it in my account the data isn't free like they claim.none
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1 comment
MattSL

Hi, Idahlia P. This is Matt from Safelink Wireless.

We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.

We are hoping that you will give us another chance to rectify this issue with you. For further assistance, please chat with us via this link http://***/6184goJRk.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Esthela M Gub

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Verified Reviewer

Worst customer service department

After I received my phone, I called to connect it. after they took my card info, it still didnt work, I call back and told them it says it needs a SIM card, as much as I explained to them, they kept hanging up on me. I called back to tell them I wanted to cancel the plan and they kept hanging up on me. the worst department to ever deal with!!! i have spoken to 8 people and all kept hanging up and no once could not just cancel my account
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Pros:
  • There are no pros

User's recommendation: do not use Safelink

1 comment
MattSL

Hi Esthela. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for the trouble you have gone through with our customer service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We'll be looking forward to working with you. Thank you.

Christina C Ndn

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Verified Reviewer
| map-marker Antioch, California

Disconnected due to porting number

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I was told my phone would be temporarily disconnected while my number was being ported in. I have been hung up on 5 times yesterday and have no service now. None of the critical info was set in the system. This phone was activated 8 days ago. I was connected with Calif Lifeline. Now SafeLink is telling me I no longer have it, yet Calif Lifeline gave me the current ID #2001**** until March 16,2024. My account was with TruConnect acct 1406**** and pin # 0919. IMEI# 351394****53284 . My name and address is: Christina Caraveo, 2100 Buchanan Rd. A117, Antioch, Calif.94509. Number to port , 925-434-****..SafeLink # 925-536-****. Please help in any way to get my service on and my old number active, as I need the number associated with all of my accounts, including bank and credit accounts. Each time I called to complete this, I was hung up on because they had to disconnect service to port my number so I no longer have an account? Please help solve this problem. Thank you, Christina Caraveo, phone number unknown since yesterday.
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User's recommendation: Do not try to keep your old phone number. It seems they don't know how to do it. They will hang up if you complain to them.

1 comment
MattSL

Hi, Christina C Ndn. This is Matt from Safelink Wireless.

We are very sorry to hear that. As your service provider, our main goal is to provide quality to our valued customers. It is never our intention to make you feel that way. We want to sort this out together with you now, however, in order to do that we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us, or call us at 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Pittsburgh, Pennsylvania

Turn my phone on

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Poor service cheat people out of money and phone time , they hang up on you , they're very disrespectful towards the customers , when the customers are always right and keeps there company in business , they hang up on you when ask for a manager or a supervisor , the company needs to replace those agents that's are rude to customers
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User's recommendation: Will no recommend anyone to this company

1 comment
MattSL

Hi. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for the trouble you have gone through with the service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Michelle M Orq

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Verified Reviewer

Need new phone

My phone is a Motorola phone it's not working right it's not worth paying for I need a free phone with free service I'm on SSI disability can't afford my phone bill
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Preferred solution: Free phone and service

1 comment
MattSL

Hi Michelle. This is Matt from SafeLink Wireless.

We're sorry to know about what happened to your phone. This is not how we want to serve you. Allow us to check first if you are eligible for a free phone and service. Rest assured that we will do our best to help you.

Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Cynthia H Vjc

Can't make calls or receive calls

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I can't speak to a human only automated system No human help my phone has been out for 4 days now can't figure it out
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Pros:
  • Free phone and service
Cons:
  • To many outages

Preferred solution: Human help

User's recommendation: No the phone is out too much

1 comment
MattSL

Hi Cynthia. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for the trouble you have gone through with the service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Cadin Juf
map-marker Oroville, California

My phone broke and I need a new phone

I had to contact you twice already about my phone not being disconnected and you guys reconnected it right away but my charging port has now went out so I have no power in my phone I can't even call or text or anything from it now I'm using somebody else's phone just to try to get through to you I have no other way of contacting you so please answer me
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1 comment
MattSL

Hi Cadin. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for the trouble you have gone through with your device. To further assist you with your concern, please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Wendy H Xzs

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Verified Reviewer

Account

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Updated by user Jul 30, 2023

Safelink wireless never contacted me I called them 2 days ago and after spending 2and a half hours on the phone they determined that I was able to get a replacement phone but first they had to send me a return package verifiable with a confirmation code they gave me...

Original review Jul 24, 2023
I have had service with you guys since April 28th and you keep saying I don't have an account with you my number is 916-879-** ** I got service 0 1 5 9 2 4 * * * * 4 0 9 2 7 ICC ID number 8914-00****157**** I need a replacement phone plugged mine in last night and no problems until now except for the fact that you guys can tell amazing use my phone that's from another number that I don't have please contact me and send me another phone replacement phone thank you very much and please quit saying I don't have an account with you
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Cons:
  • Customer service sucks

Preferred solution: A new replacement phone for free or free upgrade like they advertise

1 comment
MattSL

Hi Wendy. This is Matt from SafeLink Wireless.

We sincerely apologize for any inconvenience this has caused you. This is not how we want to serve you. To further assist you with your issue, please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Bruce W Rzb

Phone was deactivated

My phone was deactivated after 1 week I dont know why Im 65 years old and cant get any help what so ever you people should care more about your elderly
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Preferred solution: My phone reactivated

1 comment
MattSL

Hi Bruce W. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for what happened to your account. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Velvet B Bvo

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Verified Reviewer

I'm rating SafeLink a zero. SafeLink screwed up my phone number I called couple weeks ago to have my phone number transferred to this phone that I'm using specifically said I do not want a different n

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Come to find out I've got a whole total different number I knew nothing about so for the last 3 days I've been trying to get SafeLink to correct it well first day I can't do it yesterday oh I can't do it today I'm not qualified enough to do it a little while ago two of them hung up on me that's rude very unprofessional so I want SafeLink to do something about this phone number I need my number back or I'm just going to completely go with some other company will not positively not refer anyone to get service with SafeLink unless my stuff is fixed today
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Pros:
  • I thought that was a good company never had any problems before
Cons:
  • Now i think they suck they rude and disrespectful and non-professional

Preferred solution: My phone number back

1 comment
MattSL

Hi Velvet B. This is Matt from SafeLink Wireless.

We would like to take this opportunity to apologize for this experience. Allow us to have another opportunity to straighten things out for you you. Let us pull up your account and further investigate so we can provide you with a concrete resolution. Kindly chat with us at https://***/support/contact-us, or call us our Customer Care Center.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Jasmon Mru

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Verified Reviewer

I was deactivated. And why?

I said my service was deactivated! Why? Bcuz you ppl are stupid. I want to speak to the owner of this company. What have I done to be deactivated? The day I really need this phone, you shut it off. I am really disappointed and feel like I should sue. That is how much I needed my phone the day it was shut off.
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Loss:
$1

Preferred solution: Compensation for my loss. 2x since I was cut off for no explanation. None! I hate I have to text. You so pitiful you have to have a machine handle everything for you?

1 comment
MattSL

Hi Jasmon. This is Matt from SafeLink Wireless.

We read your post, and we'd like to apologize for what happened to your account. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.