Safelink Wireless
Reviews and Complaints
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Verified Reviewer |
Columbus, Indiana
To get a phone
I haven't applied for the phone yet. I would like to apply for a SafeLink phone please. I believe y'all are a great company.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
To order a free Cell phone
I really truly appreciate you safe link and I also will be glad to hear from you and I will be happy and glad to recommend my family and friends to order and put in a request for a application for a free government Cell phone from safe link and thank you so very much for your support and services from services
User's recommendation: Yes I do recommend safe link
Cincinnati, Ohio
Want free I phone 13
U guys told me I have to go to Walmart to get a Obama phone that never are free I was made feel like I wasn't person taken to like I was less of a human it was like I wasn't enough n I want smart enough to have a conversation with hey in hey words and I'm not a good person
User's recommendation: They lie
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Reapply each month since August 2024
Phone is back up and working.
I had to recertify in August. I completed the national verifier and got approved.
September came and I had to do the entire thing over again. It's now October and I've had to get a new enrollment number and redo the verifier once again. I would like to know when this became a monthly process?
It has been a yearly process for the 10+ years that I've been using Safelink. I'm very disappointed with what is happening.
Preferred solution: Answer
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Verified Reviewer |
Maplewood, New Jersey
Unqualified Customer Service!!!
I have been out of data for the last week, even though I refilled my account with monthly talk, text, and data. I have called Safelink about this three times.
Every time I call, it takes a long time to speak with someone, and I am always assured that my data is being added. When I leave the house, I have no mobile data.
This means no internet or apps, like Uber, which I need when I am out! You stink!
User's recommendation: Don't Do It
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Verified Reviewer |
Beaufort, South Carolina
Broken promises
My phone has been broken since December 1, I've talked to four different people , still no replacement
Malden, Massachusetts
Phone
My phone don't charge never got my new phone from SafeLink think they need to send me a new phone cause it was in computer never got ir
Los Angeles, California
Safelink Wireless is stealing my California Lifeline rights.
Calif Lifeline approved me the program discounts but Safelink Wireless is lying saying that I've asked to unsubscribe, that is totally false. I have had this problem for a year with no solution.
I need to go to the doctor and the pharmacy but I can't make my appointment by phone because they arbitrarily cut off the line. I can't shift company because I bought a cellphone to Tracfone - a Safelink Wireless company 
Hi, Guest-609****. This is Matt from Safelink Wireless.
Thanks for bringing this to our attention. Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We know how important it is to have a working phone nowadays.
We understand that your service is being disrupted. But, as far as we are concerned, this is something we do not want to happen. To sort things out, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Versailles, Kentucky
To switch over my number
Phone sims card came off inside phone but got another sims card and phone I was not able to use internet phone was no good I need to be able to use phone plus Data so I'm coming to switch over carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLifeline add on data
I went to the SafeLink app on my account to purchase the $5 add-on data for my Lifeline account. I put in all of my debit card information and continued to complete the purchase.
Then, a message appeared on the screen, stating that my transaction could not be completed at that time. However, I then received a notification from the bank indicating a $5 charge from SafeLink on my debit card. I thought it might not be a completed charge, and tried to purchase add-on data again, only to receive the same completion error message. Then again, another $5 was taken from my bank account.
I've waited all day, thinking maybe data would be loaded onto my account, but I still have no data. If someone could please help resolve this issue as soon as possible, I would greatly appreciate it.
- Offer the free lifeline service
- I have not had a good experience with my phone service being reliable or consistent
Preferred solution: Deliver product or service ordered
Birmingham, Alabama
Check the status of my sim card, because my phone was stolen
My phone was stolen and I need another one.i also want to know if I can just change my phone number. Could you please tell me what can I do to resolve this problem
Birmingham, Alabama
Check the status of my sim card, because my phone was stolen
My phone was stolen and I am trying to check the status of my phone. I need to know what can I do about this and
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIN NEED OF help WITH MY PHONE NOT being ABLE TO download.......GET EVERY THING that I had on MY PHONE I want MY APPS AND GAMES BACK ON MY PHONE
I cannot download anything. It just keeps saying there is not enough space, but there is no way to delete any apps or games.
There are no apps or games that show on my phone screen. No matter what I do, nothing works. I have to have my cellphone; I'm going back to school, I mean college.
I don't have a laptop or home computer, so I'm needing my phone or another phone with more space and storage. Better internet, portable internet service, please help me.
Preferred solution: A BETTER INTERNET SERVICE AND MY OWN PORTABLE INTERNET.... BETTER CELLPHONE WITH TON'S OF STORAGE AND SPACE AND CAN TAKE TON'S OF PICTURES PLEASE PLEASE HELP ME...
Bellville, Ohio
I think I need a new battery in my phone
My phone gets real hot and that's why I'm losing my data or somebody *** my phone,it freezes up when I'm trying to down load something and sometimes it even shuts off and this phone is pade but the government
User's recommendation: Well maybe if you get my phone fixed
Hi, Guest-606****. This is Matt from Safelink Wireless.
Thanks for bringing this to our attention. Your feedback really meant a lot to us. As your service provider, this is not how we want you to feel and experience. We know how important it is to have a working phone nowadays.
We understand that your service is being disrupted. But, as far as we are concerned, this is something we do not want to happen. To sort things out, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey deleted half my Data/Mins when I contacted when card mins weren't added
| bought a 60 min card, added it to my Tracfone Wireless
(dba Safelink) wireless phone, It extended the end date
correctly, but did not add my purchased minutes, | called
Tracfone Support and explained to agent that mins were not
added but it only extended the end date. He told me to wait and in an
hour for it to be added, I got his info and case
number #631621****, The name he gave was Agent: John, He stated
his agent ID was:5173 and I hung up.
I am on Safelink, | get
certain amount of Data, Voice texts automatically monthly. I often
need to buy data at $10 per 1GB and voice gets added sometimes, My
bought time I added in past, on top of the monthly included
amount. Was wiped from phone due to agent's
misaction programming, He even removed a large chunk of benefit monthly data that was just added on May 1st that I
get from USAC/Lifeline.
Data went from 4.5gb to 1.06gb and voice from1462 mins(was supposed to be 1522 mins after the airtime card) to 619 mins. I need my airtime added back that agent screwed up.
- Lifeline capable
- Cheap service
- Customer service deletes built up prepaid data and mins
Preferred solution: I need my data GB and voice minutes back that were removed for no reason + my 60 min from airtime card added=(1522 min)
User's recommendation: Be very wary of tracfone/safelink under verizon acquistion
Hi Walter N.AL. This is Matt from Safelink Wireless.
We are very sorry if you are having issues with your phone or service. As your service provider, this is not how we want you to feel and experience. We know how important it is to have a working phone nowadays. Please allow us to help you and sort things out.
Kindly chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
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Hello, Guest-642****. This is Matt from Safelink Wireless.
I am sorry you were unable to obtain a Lifeline phone (often referred to as an "Obama phone"). If you'd like to apply, please visit our SafeLink website. To qualify, you'll need to provide documentation. Acceptable documentation includes a copy of your Medicaid card; a current letter from the Social Security Administration (SSA) verifying your participation in a qualifying government program; a letter or document from the State Agency, Local Housing Authority, or Housing Compound confirming approval for Federal Public Housing or Section 8; or a Veteran's letter.
For further assistance, you may send us a DM on our social media platforms. Thank you!