Went on line to re certify the online re certification had the wrong birth date, I called SafeLink to get it fixed. The certification can't be verified when they have the wrong birth date. After several hours and several customer service agents, i was told she was...Read more
A young man came to my apartment. He claimed to be from Safelink, he had a badge with picture. I live in a "secure" building so I believed he was who he said he was. He told me I qualified for a new smartphone and asked for my last four as he called safelink to place...Read more
I had a zte 4g lte I get a alcatel one touch pixi bond so they replaced a zte 4g lte with a 3g smart phone that does not even have sim card and they said its because they didnt have any availible in warehouse. How convienent that is i will devote my life from this...Read more
Safelink Wireless - Excruciating.
Contacted Safe numerous times and still no updated minutes for November or December.
Safelink Wireless - Problematic. Haven't received minutes for December.
I haven't received minutes for November or December
Safelink Wireless - Doesn't Make Any Since
I Haven't Received My Monthly In 3 Months What's Going On???
Safelink Wireless - I keep receiving calls saying i need to recertify .
I just called 2 times to recertify but they keep disconnecting the Call.
three calls, on three different days to many agents to remember, including a "supervisor" going over the information with each agent number times and waiting on their system to do whatever it does to get help is bad. EVERY time I call, they have to "verify" what I told...Read more
I put in application 3 weeks ago. Called to check status. #1 they said I didnt show proof of elegability. I sent copy of sec 8 housing, ssi, and va pension. They then said that i didnt sign it. I said why the *** didnt you say that in the beginning? I am 67 years old...Read more
Going tocallLegalaide today. They take our lifeline money I have sent recertification 3 x this year.they don't cate. We are disabled put the lifeline money back on our home phone. YALL stink and lie. 256-744-1242 JAN FLECKER HAVE NOT RECEIVED MINUTES IN 3 months,I have...Read more
SAFELINK CONTINUES TO TAKE OUR LFELINE MONEY,WE HAVE BEEN CUSTOMERS 5 years,recertified 3 x this year. They say I need to sign an application, waiting 3 months for it! WE ARE POOR AND DISABLED,IF YOU ARE NOT GOING TO SEND OUR MONEY FOR A CELLPHONE GIVE IT TO ATAND T...Read more
I purchased an Unlimited Plan, because I need to be able to use my phone at all times without worrying about running out of airtime . The price is very reasonable. That's why I haven't switched phone companies yet. I have to call customer service at least twice a week...Read more
My name is Brandi Easlon, I was enrolled with Safelink. My account was suspended. I received a recert letter in March 2017, I called the Lifeline Administrator to do my recertification, they told me to call Safelink and tell Safelink to keep my service on until the...Read more
After several calls and a few hours wasted, I was never told why I could not have my phone replaced even though they have never replaced one for me before. It was just stated that their system would not let them and implied that California Lifeline was to blame. I...Read more
I didn't like
- Hours with customer service
- Put on hold 40 minutes transferred over and over
- Are undependable and untrustworthy