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I received an email saying I need to re certify my safelink phone.

I decided to call, and the person who answered was very hard to understand. She said I did not have to re certify my phone.

So why did I get the email saying I do. So I tried to re certify on line, and it said it went through fine. But a moment later, I got a new email, and it said my enrollment number didn't match. That is my enrollment number that I put in.

So I am confused. We are darned if we do and darned if we don't respond.

I like my safelink and do not want to loose it for a silly reason.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Don't know what you want!.

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Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

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