First of all, I was with safelink many years with no problem, then in November of 2017, I started getting text messages saying I needed to recertify when I had already recertified quite a few times! I called customer service and talk to people who do not know how to speak English.
I was told different things each time then finally at the end when they were cutting me off I had many minutes left that I lost Then they told me I had to requalify I retried to requalify and that was no good either I was told I had 2 phones that were registered with safe link and it was like I was some kind of criminal with 2 phones which of course I did not have two phones. These people are ripping off the government. They are probably receiving money from the government for this imaginary second phone that I supposedly have! This company should be closed down for fraud.
I would rather do without a free phone than deal with these people as they took hours of my time and I had to talk to people that I couldn't even understand! The company, does nothing but want you to buy minutes while you have your free phone, they keep texting you to buy more minutes! They are a rip off. I am reporting them to my congressman and explaining my situation!
Something has to be done with this fraudulent company! My warning is Stay away from safe link!!!!
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Poor customer service.