Yes, I'm pleased under my circumstances that I receive a free phone and minutes under the SafeLink program. But, and that's a BIG BUTT!!!
I continue to have nothing but problems when it come's to SafeLink, Tracfone, etc...Customer Service. I've spent hour's and hour's on the phone and on chat for simple to solve issues. Biggest problem is getting a replacement phone or a new phone! There's no reason your old phone, while still somewhat working, need's to be deactivated instantly upon a ticket order for a replacement phone!!
I HAVE CONTACT'S TO REACH AND PEOPLE THAT NEED TO CONTACT ME until my replacement phone is received. I can never get over why they don't realize you need your phone if it's still working. For some customers, it's must be their only form of phone service!! The constantly lying by your service agent's, whether it be in the Philippines or where ever continues.
Tracfone's employee's are horrible be it lack of knowledge, experience, or training. Not even to mention the language barrier one must try to understand upon calling anything related to your phone. I can't believe in the U.S.
why we can't call your corporate office in Miami, Florida and speak to a customer service agent their. That would alleviate most of my future issues with Tracfone, SafeLink Wireless, etc...I sure hope this review is read by someone at corporate that give's a ***!!!
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
I didn't like: It stinks, Poor customer service and being lied to.