Not resolved
1.8
Details
Coverage Area
Customer service
Reliability
Style and Design
1 comment

They mailed my grandmother a postcard with a phone number to call if the phone was lost or stolen. The phone was indeed lost so we called the number.

There are many different menu options and I tried almost every combination before finally being able to report the phone as lost. Then when I finally got connected to a representative, I was stuck on the phone for over an hour to get a replacement phone. 95% of the time was total silence, but I was not on hold, so it was completely awkward, not to mention it should not have taken that long. I could barely hear the person whispering and mumbling.

The connection was very staticy and unclear and the rep wouldn't even try to be clearer or louder each time I said I couldn't hear them or understand them.

They just said the same thing in the exact same way once more. Absolutely horrendous!

Review about: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
MattSL
#1334681

Hi. I’m Matt from SafeLink Wireless.

We’re sorry for the trouble this has caused you.

For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.

You May Also Like