Not resolved
Coverage Area
Customer service
Style and Design
1 comment

They mailed my grandmother a postcard with a phone number to call if the phone was lost or stolen. The phone was indeed lost so we called the number.

There are many different menu options and I tried almost every combination before finally being able to report the phone as lost. Then when I finally got connected to a representative, I was stuck on the phone for over an hour to get a replacement phone. 95% of the time was total silence, but I was not on hold, so it was completely awkward, not to mention it should not have taken that long. I could barely hear the person whispering and mumbling.

The connection was very staticy and unclear and the rep wouldn't even try to be clearer or louder each time I said I couldn't hear them or understand them.

They just said the same thing in the exact same way once more. Absolutely horrendous!

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Hi. I’m Matt from SafeLink Wireless.

We’re sorry for the trouble this has caused you.

For further assistance, please click on this link to chat with a live agent. Thank you.

You May Also Like