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Contact Safelink Wireless Customer Service

How to Reach a Person at Safelink Wireless

Verified Contact Information

Toll-Free Number:

  • 1-800-378-1684
Call Now
Send Message

Customer Service:

  • 1-844-894-8433
    Ethics
  • 1-800-723-3546
    For Enrollment and Plan Changes Support

Emergency/ Hotline:

  • 1-866-667-6437

Accessibility:

  • 1-877-799-9989

Legal:

  • 1-877-799-1999
    Nevada Privacy

Technical Support:

  • 1-888-442-5102
    Website Issues

Accessibility:

accessibility@tracfone.com

Customer Service:

ethics@verizon.com
Ethics

Legal:

privacy@tracfone.com
Privacy Inquiries

Safelink Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Safelink Wireless Phone Number
1 (800) 378-1684
Average Hold Time
00:04:08
Average Calls duration
8 minutes
Most Popular Safelink Wireless Email Address
ethics@verizon.com
Safelink Wireless Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How To Contact Safelink Wireless?

To email Safelink customer service, go to their website and click on the "Contact Us" link located at the bottom of the page. This will direct you to a page where you can select the "Email Us" option.

Safelink Wireless customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST. You can reach out to them at the phone number 1-800-378-1684.

To contact a real person at Safelink Wireless customer service, you can call their customer service number at 1-800-378-1684. Follow the prompts to speak to a representative.The customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST.

PissedConsumer Club

Contact Information

Safelink Wireless Website:

Safelink Wireless Help Center:

Corporate Office Address:

SafeLink Wireless
9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Mailing Addresses:

PO Box 160490

Hialeah, FL 33016-9997


Correspondence

SafeLink Wireless

PO Box 220009

Milwaukie, OR 97269-0009


Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005



Hours of Operation:

For Enrollments and Plan Changes

Monday - Saturday: 8:00am - 10:00pm EST

Sunday: 8:00am - 7:00pm EST


For Technical Support

Monday - Sunday: 8:00am - 12:00am EST

More contact details

How Customers Rate Safelink Wireless Support?

4.0 / 5
Good

Based on 7.5K calls to Safelink Wireless customer support through PissedConsumer.com and 29 survey responses.

Total Calls
7.5K
Avg Call Duration
07:24
Issues Resolved
12%

Why Customers Call Safelink Wireless?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 39%
  • Product/ Service 12%
  • Request for Information 10%
  • Staff 10%
  • Activation/ Cancellation 7%
  • Account 6%
  • Return/ Replace 5%
  • Shipping and Delivery 4%
  • Phone & Devices 3%
  • Cards 2%
  • Website/ Application 1%
  • Payments and Charges 1%
  • Streaming Services <1%
  • Refund <1%
  • Employment <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

39%
  • "My phone was stolen"
  • "Get a free phone"
  • "Having having trouble enrolling"

Product/ Service

12%
  • "Phone screen busted"
  • "Phone not working"
  • "My phone broke"

Request for Information

10%
  • "Need to talked to someone about my account"
  • "how can I talk to a live person about my phone"
  • "I need a phone can you help me 74 year old"

Staff

10%
  • "get telephone back on ....Customer service helped , got the phone back on she did something I could not do after talkiing to several agents."
  • "Phone service"
  • "My service just disconnected"

Activation/ Cancellation

7%
  • "Trying to activate my new phone transfer my plan over to this new phone"
  • "I'm trying to activate my new phone transfer my plan over to this new sim card n phone please"
  • "Activation question"

Account

6%
  • "Transfer my phone number"
  • "Need sim puk code"
  • "Bought data, texted 15 digit # to 611611, will not add to account"

Return/ Replace

5%
  • "Need to change pin for voicemail"
  • "Email said I changed provider"
  • "Change number"

Shipping and Delivery

4%
  • "did not receive phone"
  • "did not received phone"
  • "Tracking my safelink ohone"

Phone & Devices

3%
  • "Lost phone"
  • "New phone"
  • "Voicemail"

Cards

2%
  • "My safelink sims card was stolen. And I would like to know if I could get another. My text ow number is 828902****. My name is crystal Cornell. Thank you."
  • "Lost phone sim card also what sim card do I ask for at Walmart"
  • "I need to get a safelink phone a sim card will not do with the phone I have now it's having problems"

Website/ Application

1%
  • "said not valid address on my application"
  • "The app will not let me finish with my e-cig"
  • "I want to make an application for a phone"

Payments and Charges

1%
  • "my phonewill not charge so I bought a new one. I need to set it up with old #"
  • "To see if you got my payment"
  • "My lifeline was transferred to another carrier without my permission so I had to file a fraud claim and I'd like my lifeline to be transferred back to Safelink with my number"

Streaming Services

<1%
  • "To transfer to another phone and actvate"
  • "Yransfery government setvice"

Refund

<1%
  • "Refund"
  • "Refund I paid 42.80 for service never received service and I'm supposed to have acp benefits and never got it that's why I paid for service I not even registered in you guys system phone number or email according to the app I've talked to agents and"
  • "Refund on my payment that doesn't work"

Employment

<1%
  • "Lost my device need a line for employment emergency"
  • "Payroll info, waiting on last check"

Fraud & Security Issues

<1%
  • "Stolen"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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