Contact Information

Safelink Wireless Phone Numbers

Toll-Free Number:

  • (800) 378-1684

Enrollment And Plan Changes Support:

  • (800) 723-3546

Technical Support:

  • (800) 378-1684
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Corporate Office Address:

SafeLink Wireless
PO Box 220009
Milwaukie, Oregon 97269-0009
United States

Other Info:

Hours of Operation
For Enrollments and Plan Changes

Monday - Saturday 8:00 a.m. - 10:00 p.m. EST
Sunday 8:00 a.m. - 7 p.m. EST

For Technical Support:

8:00 a.m. - 12:00 a.m. EST (7 days a week)

Help in Social Networks:

Summary of Safelink Wireless Customer Service Calls

05:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Safelink Wireless to Ask about:

Request for Information Question:

  • “Need to talk to customer service.”
  • “How do I tell how many minutes are on my phone”
  • “I been pending status for a month”

Activation/ Cancellation Question:

  • “Reactivate phone” , Review # 1710619
  • “Renew my phone service”
  • “I want to cancel my service” , Review #1361642

Product/ Service Question:

  • “Will my phone still work January 2020”
  • “I'm a Safelink customer . I'm buying new phone . Will I be able to use it today ?”
  • “Broken phone”

Staff Question:

  • “Apply for free phone service”
  • “To get my service started with Homo lifeline”
  • “I am qualified for services but i dont have a phone”

Cards Question:

  • “I bought a $30 card on it's on reserve” , Review # 1695646
  • “SIM card will not work with my phone”
  • “Was sent a SIM CARD for BYOP but i needed a phone with a SIM card” , Review #1474387

Return/ Replace Question:

  • “To get a replacement phone”
  • “Replacement”

Payments and Charges Question:

  • “Payment”

Shipping and Delivery Question:

  • “I did not get all my minutes when i recieved my new phone” , Review #1536648

Website/ Application Question:

  • “I would like to know my lifeline application status”

Account Question:

  • “My account”

Other Question:

  • “Doesn't let me pick a phone”
  • “Need to get phone”
  • “Technical support”

Safelink Wireless Rating Stats

2.0 out of 5 stars
based on 455 reviews
See all 1039 reviews

Rating trend


Top Safelink Wireless Services

Phone Service, Customer Care, Mobile Phone Service

Top Safelink Wireless Products

Account, Website

Safelink Wireless Pros and Cons

Pros: Free 250 minutes, Program, Phone and free service, Phone, Service coverage and free texting

Cons: Customer service, Total run around everytime have never had a good experience, Hours with customer service, Poor english, Inept customer service


SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.

Safelink Wireless is ranked 129 out of 1946 in Telecommunications category

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