Contact Safelink Wireless Customer Service
Safelink Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 378-1684
Customer Service:
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(844) 894-8433Ethics
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(800) 723-3546For Enrollment and Plan Changes Support
Emergency/ Hotline:
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(866) 667-6437
Safelink Wireless Emails:
How To Contact Safelink Wireless?
Most Popular Number:
| Total calls: 4 898 | Issues resolved: 119 | Last call: Mar 21, 2025 |
Safelink Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Safelink Wireless Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Safelink Wireless is 8003781684. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Safelink Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Safelink Wireless Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Safelink Wireless is 8003781684. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Safelink Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Safelink Wireless mainly because of product/ service, request for information and staff.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Safelink Wireless is ethics@verizon.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Safelink Wireless Website:
Safelink Wireless Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
PO Box 160490
Hialeah, FL 33016-9997
Correspondence
SafeLink Wireless
PO Box 220009
Milwaukie, OR 97269-0009
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Hours of Operation:
For Enrollments and Plan Changes
Monday - Saturday: 8:00am - 10:00pm EST
Sunday: 8:00am - 7:00pm EST
For Technical Support
Monday - Sunday: 8:00am - 12:00am EST
Safelink Wireless Customer Service Reviews
I've had service with SafeLink Wireless since June 2024. I transferred with Lifeline benefits already knowing I'm eligible, qualified, approved, enrolled, active - all of the above.
Every month, without fail, SafeLink deactivates my phone service. The first time, I was told it was a mistake and it wouldn't happen again. The second time, the representative stated that I was disenrolled because I didn't qualify and that I needed to reapply. I spoke with the Lifeline administrator and was informed that the reason for my disenrollment was that I wasn't using my benefits.
My carrier never responded and didn't apply my benefits to my account, so I had to reapply. This left me without a phone or transportation for appointments that I've been waiting so long for, as well as for my Social Security Administration phone appointment. It was a massive inconvenience, only for it to happen again in August - same issue. Two weeks ago, I called SafeLink and explained what keeps happening and asserted I didn't want it to happen again.
The representative stated that the benefits have been correctly applied to my account and that it won't happen again. Great! Well, hello September, here we are again. This is ridiculously frustrating.
All customer service representatives say they apologize for the inconvenience. No, you're not!
I can't get an answer from customer service about when my phone will be ported over. I have called at least eight times.
I've been hung up on. I've been told someone will call me and when the call back number does call, no one is there. I'm told that it will be 24-72 hours before my phone will be connected to their network. People need to have a phone in case of an emergency!
This company is terrible and I will contact The Better Business Bureau as well as the agency that recommended this company.
Absolutely unacceptable! Plus the agents are impossible to understand!!
How Good is Safelink Wireless's Customer Service?
Summary of Safelink Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Safelink Wireless?
Product/ Service Question:
- “Tech support”
- “Broke my screen and need a replacement”
- “Phone screen broke”
Request for Information Question:
- “Check the status of my sim card, because my phone was stolen”
- “Speak to costumer service”
- “Need help to connect my phone”
Staff Question:
- “My service”
- “Need service”
- “My service is not working”
Activation/ Cancellation Question:
- “Activation”
- “Activate a new phone and new sim”
- “Renew service”
Account Question:
- “Would like to sign up for a safe link phone”
- “Need a sim unlock number”
- “Account”
Return/ Replace Question:
- “Replacement phone”
- “Want to return to SafeLink and get service on my Vortex government phone and the SIM card that came with it is installed.”
- “Change number”
Shipping and Delivery Question:
- “It's been 2months have not received my replacement phone yet all I keep hearing is 3-5 days still processing”
- “I never received my replacement phone”
- “Didn't receive order”
Cards Question:
- “Need a sim card”
- “Need new Sims card”
- “What to switch number to another phone have new sims card”
Website/ Application Question:
- “My phone is without data and troubleshooting trip with my website and free government phone is not working with my data and Future”
- “SafeLink website and data troubleshooting is not working”
- “Application”
Payments and Charges Question:
- “Possible fraud”
- “Because I need a free phone because the bio from the cell that I have is 97.oo dollars and my rent is 800.00 dollars an I get not afford to pay with my bills the electric is 110.00 and the gas with is cold is going to be like 210. Oro for more who no”
- “To pay my bill with debit card”
Refund Question:
- “Refund I paid 42.80 for service never received service and I'm supposed to have acp benefits and never got it that's why I paid for service I not even registered in you guys system phone number or email according to the app I've talked to agents and”
- “Refund on my payment that doesn't work”
- “Refund”
Employment Question:
- “Lost my device need a line for employment emergency”
- “Payroll info, waiting on last check”
Other Question:
- “To set up new phone”
- “For some oneelse”
- “Debt”
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