Safelink Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 378-1684
Send Message

Customer Service:

  • (844) 894-8433
  • (800) 723-3546
    For Enrollment and Plan Changes Support

Emergency/ Hotline:

  • (866) 667-6437


  • (877) 799-9989

Legal Department:

  • (877) 799-1999
    Nevada Privacy

Technical Support:

  • (888) 442-5102
    Website Issues

Safelink Wireless Emails:

Customer Service
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Safelink Wireless?

Most Popular Number:

(800) 378-1684
Total calls: 4 286 Issues resolved: 103 Last call: Apr 21, 2024

How Сan I Email Safelink Сustomer Service?

To email Safelink customer service, go to their website and click on the "Contact Us" link located at the bottom of the page. This will direct you to a page where you can select the "Email Us" option.

Does Safelink Wireless Сustomer Service Phone Number Work 24/7?

Safelink Wireless customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST. You can reach out to them at the phone number 1-800-378-1684.

How Can I Contact a Real Person at Safelink Wireless?

To contact a real person at Safelink Wireless customer service, you can call their customer service number at 1-800-378-1684. Follow the prompts to speak to a representative.The customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST.

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Contact Information

Safelink Wireless Website:

Safelink Wireless Help Center:

Corporate Office Address:

SafeLink Wireless
9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Mailing Addresses:

PO Box 160490

Hialeah, FL 33016-9997


SafeLink Wireless

PO Box 220009

Milwaukie, OR 97269-0009

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005

Hours of Operation:

For Enrollments and Plan Changes

Monday - Saturday: 8:00am - 10:00pm EST

Sunday: 8:00am - 7:00pm EST

For Technical Support

Monday - Sunday: 8:00am - 12:00am EST

More contact details

Safelink Wireless Customer Service Reviews

1.5 / 5
Patricia K Zwf
They never acknowledged my ACP enrollment

I applied for ACP. I was qualified and verified by Univeral Verification Serv.

using my SS#. Safelink never completed their end as the service provider. Now it's too late. The customer service is horrible.

They are poorly trained and cannot solve any problems.

They lie to get you off the phone. I am switching to Assurance Wireless today.

Read full review
Get my phone turned back on
stars-rating stars-rating stars-rating stars-rating stars-rating

My issue was resolved in one day, they were very professional and my transfer to my replacement phone was very easy and fast.

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Phone keeps getting shut off
stars-rating stars-rating stars-rating stars-rating stars-rating

I recently switched to SafeLink wireless and I can't get any help. There customer service is terrible.

If you try to call nobody will pick up the phone and if you go to the store they tell you to go online. My phone keeps getting shut off every month and there blaming another company for there problem instead of fixing it.

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Prince M Sdz
Absolute worst service ever
stars-rating stars-rating stars-rating stars-rating stars-rating

I subscribed to the unlimited plan and they aren't giving me unlimited. And customer service is terrible and they won't let me speak to a supervisor. Don't waste your time with them.

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How Good is Safelink Wireless's Customer Service?

Contricia C
Contricia C
Feels Satisfied | Apr 03, 2024

I really want to talk to someone because my phone is not on yet so is there is a way that someone can help me

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Darcy Blf
Darcy Blf
Feels Satisfied | Mar 29, 2024

Good job

Read full quote
Liev Eox
Liev Eox
Feels Disappointed | Mar 02, 2024

I need a new phone, my phone is broken and I am using a tablet for now! Need new phone?!

Read full quote
Toren Ddq
Toren Ddq
Feels Disappointed | Feb 23, 2024


Read full quote
Tarra Bep
Tarra Bep
Feels Disappointed | Feb 10, 2024

Kept turning me off

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Doren Vzv
Doren Vzv
Feels Satisfied | Dec 07, 2023

Very Good

Read full quote

Summary of Safelink Wireless Customer Service Calls

08:57 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Safelink Wireless?

Product/ Service Question:

  • “No connection/internet”
  • “Damaged phone”
  • “My phone dont work”

Request for Information Question:

  • “About my phone”
  • “Have a question”
  • “Looking for replacement sim card”

Staff Question:

  • “Phone services and free phone”
  • “For service plan”
  • “Service disconnected”

Activation/ Cancellation Question:

  • “To reactivate a phone”
  • “I want to renew my phone service”
  • “I want to cancel my application I filled out last night”

Return/ Replace Question:

  • “Phone replacent”
  • “Replacement phone”
  • “Lost phone need replacement”

Shipping and Delivery Question:

  • “Was approved haven't received my phone”
  • “Shipment”
  • “Haven't received my phone”

Account Question:

  • “I need my account number”
  • “For account number”
  • “Voice mail password reset”

Cards Question:

  • “SIM card will not work with my phone”
  • “Trying to reactive my sim card”
  • “Received my phone but no sim card with it”

Website/ Application Question:

  • “Cant fill the application out”
  • “Applications speak to a representative”
  • “Application status”

Payments and Charges Question:

  • “I added time to my phone through the Recharge app and I don't know how to apply it”
  • “My free phone will not charge”
  • “Fraud”

Refund Question:

  • “Refund I paid 42.80 for service never received service and I'm supposed to have acp benefits and never got it that's why I paid for service I not even registered in you guys system phone number or email according to the app I've talked to agents and”
  • “Refund on my payment that doesn't work”
  • “Refund”

Employment Question:

  • “Lost my device need a line for employment emergency”
  • “Payroll info, waiting on last check”

Other Question:

  • “Stolen phone”
  • “Lost phone”
  • “Different phonec”


Related Companies

America Movil, Simple Mobile, Total Wireless, Net10 Wireless, Claro


SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.

Safelink Wireless reviews and complaints

Safelink Wireless is ranked 294 out of 2045 in Telecommunications category

Area Served


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