Safelink Wireless Contact Information

Toll-Free Number:

  • (800) 977-3768

Enrollment and Plan Changes Support:

  • (800) 723-3546

Technical Support:

  • (800) 378-1684
  • (800) 977-3768

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Currently you can call only US numbers.

Headquarters Address:

SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States

Other Info:

Hours of Operation
For Enrollments and Plan Changes:
Monday - Saturday 8:00 a.m. - 10:00 p.m. EST
Sunday 8:00 a.m. - 7 p.m. EST

For Technical Support:

8:00 a.m. - 12:00 a.m. EST (7 days a week)

Social Networks:

Summary of Safelink Wireless Customer Service Calls

175 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:31 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Safelink Wireless to Ask about:

Activation/ Cancellation:

  • “Reactivate my phone.”
  • “Activate sim”
  • “Renew my phone service”

Staff:

  • “Need to talk to customer service.”
  • “Because I want to get service”

Return/ Replace:

  • “To get a replacement phone”
  • “Replacement”

Cards:

  • “You sebt me a sims card and nit a phone”
  • “I WAS SUPPOSED TO RECIVE A SIM CARD IN MY MAIL, BUT I NEVER DID!!”

Product/ Service:

  • “Broken phone”

Website/ Application:

  • “I would like to know my lifeline application status”

Request for Information:

  • “I placed the order for a SafeLink phone and have not received it yet can I get some info on when I will get it”

Account:

  • “My account”

Other:

  • “I've lost my phone and no longer know where it is at so i was tryin to have a new phone sent to me”
  • “To recertify”
  • “Change my address”

Safelink Wireless Rating Stats

1.9 out of 5 stars
based on 382 reviews
See all 899 reviews reviews

Rating stats

  1. 201 reviews
  2. 83 reviews
  3. 45 reviews
  4. 26 reviews
  5. 27 reviews

Rating trend

About Safelink Wireless

Top 5 Safelink Wireless Products

Account, Website

Top 5 Likes about Safelink Wireless

Free 250 minutes, Program, Phone and free service, Service coverage and free texting, Phone for emergencies

Top 5 Dislikes about Safelink Wireless

Customer service, Total run around everytime have never had a good experience, Hours with customer service, Rude customer service poor english, Super frustrating

Summary

SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.

Safelink Wireless reviews and complaints

Safelink Wireless is ranked 153 out of 1868 in Telecommunications category

Area Served

USA

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Safelink Wireless Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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