Safelink Wireless Phone Numbers and Emails

Toll-Free Number:

  • (800) 378-1684
Send Message

Customer Service:

  • (844) 894-8433
  • (800) 723-3546
    For Enrollment and Plan Changes Support

Emergency/ Hotline:

  • (866) 667-6437


  • (877) 799-9989

Legal Department:

  • (877) 799-1999
    Nevada Privacy

Technical Support:

  • (888) 442-5102
    Website Issues

Safelink Wireless Emails:

Customer Service
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Safelink Wireless?

Most Popular Number:

(800) 378-1684
Total calls: 3 892 Issues resolved: 95 Last call: Dec 8, 2023

How Сan I Email Safelink Сustomer Service?

To email Safelink customer service, go to their website and click on the "Contact Us" link located at the bottom of the page. This will direct you to a page where you can select the "Email Us" option.

Does Safelink Wireless Сustomer Service Phone Number Work 24/7?

Safelink Wireless customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST. You can reach out to them at the phone number 1-800-378-1684.

How Can I Contact a Real Person at Safelink Wireless?

To contact a real person at Safelink Wireless customer service, you can call their customer service number at 1-800-378-1684. Follow the prompts to speak to a representative.The customer service representatives are available from Monday to Saturday, 8:00 am to 10:00 pm EST, and on Sundays from 8:00 am to 7:00 pm EST.

banner pc club

Contact Information

Safelink Wireless Website:

Safelink Wireless Help Center:

Corporate Office Address:

SafeLink Wireless
9700 NW 112th Avenue
Miami, Florida 33178
United States

Other Info (opening hours):

Mailing Addresses:

PO Box 160490

Hialeah, FL 33016-9997


SafeLink Wireless

PO Box 220009

Milwaukie, OR 97269-0009

Verizon Privacy Office

1300 I Street, NW Suite 500 East

Washington, DC 20005

Hours of Operation:

For Enrollments and Plan Changes

Monday - Saturday: 8:00am - 10:00pm EST

Sunday: 8:00am - 7:00pm EST

For Technical Support

Monday - Sunday: 8:00am - 12:00am EST

More contact details

Safelink Wireless Customer Service Reviews

1.5 / 5
Phone keeps getting shut off
stars-rating stars-rating stars-rating stars-rating stars-rating

I recently switched to SafeLink wireless and I can't get any help. There customer service is terrible.

If you try to call nobody will pick up the phone and if you go to the store they tell you to go online. My phone keeps getting shut off every month and there blaming another company for there problem instead of fixing it.

Read full review
Prince M Sdz
Absolute worst service ever
stars-rating stars-rating stars-rating stars-rating stars-rating

I subscribed to the unlimited plan and they aren't giving me unlimited. And customer service is terrible and they won't let me speak to a supervisor. Don't waste your time with them.

Read full review
Rosemelda S
Broken phone
stars-rating stars-rating stars-rating stars-rating stars-rating

I signed up for SafeLink Wireless. The top of my new phone was broken when I opened the box.

I went ahead and activated it. I called in to technical support I spent around an hour on the phone with the representative. The call was dropped before I was given an answer. I called back and spoke with another representative.

That lady told me I would receive a replacement phone. I asked if I needed to send this one back before the new one shipped. I was told no. I was given a tracking number, but misplaced it.

A few days later I called back to check on thee tracking number. I was told that there was an issue and I didn't qualify for a replacement phone. I told the representative that I wanted to cancel my service and go somewhere else. What good is a service without a phone...

I was asked to give her a minute and she would resubmit my claim. At which time she said that I did qualify for the phone and gave me a new order number.

I have now checked online and there is not an order for replacement phone. I will be canceling my service and using another company.

Read full review
Charles D Ign
Unable to get resolution through customer service
stars-rating stars-rating stars-rating stars-rating stars-rating

I am sorry to bother and go this route but I see no other resolution at this point. I really don't want to be one of "those" people.

I have been dealing with customer service and tech support about my phone for bout 4-5 days now 2-3 calls on average per day and several text based sessions with no resolution. Yesterday I spent almost 4 hours on the phone, was transferred 6 times, and promised a call back in 39 minutes from yet another team who could definitely solve my problem. I didn't receive that last call. I gave up around 5pm est.

as I knew when I called again I would be starting all over from the beginning and had no more patience that day.
Here's the issue, my phone stopped working. As in being able to accept or receive calls, texts, emails, internet, unless I was on WiFi. Which is really suboptimal. So here's my first text to support, who nicely tells me I need to call in after trying to troubleshoot it with me.

I call in, after a few minutes of troubleshooting the young lady explained that I had an "older" sim card. If I just purchased a new sim card it would correct the issue. I purchased one from the SafeLink site. Almost $15.00 later (that with shipping) I have the sim card, I follow the instructions to install and activate it.

Here is where everything goes downhill. Many calls, transfers and texts later I am still without a working phone. I am told that for some reason my account switched to T-Mobile? I was told it would be no problem to fix and reprovision my sim and get everything back on the network.

That my account as it was with data and all was fine, it was a simple network issue. Last transfer of the day, I am speaking to a young lady who while very helpful hit a roadblock at the end she just could not seem to get past.
She sent me a six digit code, I repeated that code. She then said she would send me a 4 digit code so we could finally continue and everything would be fixed. Instead what I got was the prompt for the BYOP sign up a with no code.

When I read that back to her, she insisted I should have received a code and tried to send it again. I got the same prompt, she was unsure as to what to do next and said I would receive a call back in 30 minutes. That was at 3:46 pm.
Since I have contacted customer service 4 more times where individuals have gone through the least effort to try to help. Always at the end of the call I was told I would receive a call back and that never came.
I explained to everyone along the way that I have everything and I mean everything set to 2 factor authentication to my phone number.

Without my phone working I have lost access to things like my doctor's offices and the online site where I order my medicine and supplies to be shipped to me, and I'm a diabetic.

I made sure that each person along the way knew how critical it is for me to have this phone active, with my same number. So now I am here asking for your help to resolve this.
Thank you,
Charles Donahue

Read full review

How Good is Safelink Wireless's Customer Service?

Doren Vzv
Doren Vzv
Feels Satisfied | Dec 07, 2023

Very Good

Read full quote
Saron Qqg
Saron Qqg
Feels Satisfied | Nov 04, 2023

Excellent service

Read full quote
Mazel Xqi
Mazel Xqi
Feels Disappointed | Oct 25, 2023

Well I was able get a new phone but wanted an upgrade but they said I wasn't eligible I have has Samsung Galaxy A21 forever

Read full quote
Feels Disappointed | Oct 05, 2023

Hours and hours of nonsense. Chats and phone calls, I was disconnected 4x and I would call back to have to repeat myself
I had an appointment, and just needed a document with my name. My address - something showing that was where I reside. I had such a miserable experience with a miserable day cuz of it.

Read full quote
Madline Hwf
Madline Hwf
Feels Satisfied | Sep 13, 2023

The system is a little slow but it's still good.

Read full quote
Kima Itt
Kima Itt
Feels Satisfied | Aug 30, 2023

She was very patient and patient talked me through the entire process.

Read full quote

Summary of Safelink Wireless Customer Service Calls

08:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Safelink Wireless?

Product/ Service Question:

  • “My phone stopped working all the sudden”
  • “PhonE won't work”
  • “Hotspot not working”

Staff Question:

  • “No service”
  • “Service issues”
  • “My service I deactivated”

Request for Information Question:

  • “Order status”
  • “I have a question about my account”
  • “Support”

Activation/ Cancellation Question:

  • “To get my moms phone activated”
  • “To cancel phone service stolen”
  • “Activate new phone”

Return/ Replace Question:

  • “Replacement phone”
  • “Need a new phone, and change my old addy to my new address”
  • “Need a replacement phone”

Shipping and Delivery Question:

  • “Still waiting for my phone to be delivered”
  • “Have not received My phone yet.”
  • “Didn't receive phone”

Account Question:

  • “Need sign up for free phone”
  • “My account”
  • “Need my account number and new phone”

Cards Question:

  • “Phone was stolen my Sim card”
  • “SIM card will not work with my phone”
  • “Need new sim card”

Website/ Application Question:

  • “The website keeps rejecting my application saying I have my address wrong and I did it at least 4 times”
  • “Can't seem to get help when I go to web site it won't take all my info”
  • “Application”

Payments and Charges Question:

  • “My free phone will not charge”
  • “Fraud”
  • “My new tracfone you sent me won't make incoming calls or outgycalls pass 1 minute and 43seconds. Bill collectors and family and friends think I'm hanging up on them. I'm not the tracfone will mute who I'm calling and they can't hear me after 1:43seco”

Refund Question:

  • “Refund I paid 42.80 for service never received service and I'm supposed to have acp benefits and never got it that's why I paid for service I not even registered in you guys system phone number or email according to the app I've talked to agents and”
  • “Refund on my payment that doesn't work”
  • “Refund”

Employment Question:

  • “Lost my device need a line for employment emergency”
  • “Payroll info, waiting on last check”

Other Question:

  • “Pin for sim”
  • “Phone lost”
  • “Lost my phone”


Related Companies

America Movil, Total Wireless, Simple Mobile, Net10 Wireless, Claro


SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.

Safelink Wireless reviews and complaints

Safelink Wireless is ranked 267 out of 1783 in Telecommunications category

Area Served


Payment Methods

Write a review
Do you have something to say about Safelink Wireless? What happened? What can we help you with?
Submit review Don't show this popup