Contact Safelink Wireless Customer Service

I recently switched to SafeLink wireless and I can't get any help. There customer service is terrible.

If you try to call nobody will pick up the phone and if you go to the store they tell you to go online. My phone keeps getting shut off every month and there blaming another company for there problem instead of fixing it.

I subscribed to the unlimited plan and they aren't giving me unlimited. And customer service is terrible and they won't let me speak to a supervisor. Don't waste your time with them.

I signed up for SafeLink Wireless. The top of my new phone was broken when I opened the box.

I went ahead and activated it. I called in to technical support I spent around an hour on the phone with the representative. The call was dropped before I was given an answer. I called back and spoke with another representative.

That lady told me I would receive a replacement phone. I asked if I needed to send this one back before the new one shipped. I was told no. I was given a tracking number, but misplaced it.

A few days later I called back to check on thee tracking number. I was told that there was an issue and I didn't qualify for a replacement phone. I told the representative that I wanted to cancel my service and go somewhere else. What good is a service without a phone...

I was asked to give her a minute and she would resubmit my claim. At which time she said that I did qualify for the phone and gave me a new order number.

I have now checked online and there is not an order for replacement phone. I will be canceling my service and using another company.

I am sorry to bother and go this route but I see no other resolution at this point. I really don't want to be one of "those" people.

I have been dealing with customer service and tech support about my phone for bout 4-5 days now 2-3 calls on average per day and several text based sessions with no resolution. Yesterday I spent almost 4 hours on the phone, was transferred 6 times, and promised a call back in 39 minutes from yet another team who could definitely solve my problem. I didn't receive that last call. I gave up around 5pm est.

as I knew when I called again I would be starting all over from the beginning and had no more patience that day.
Here's the issue, my phone stopped working. As in being able to accept or receive calls, texts, emails, internet, unless I was on WiFi. Which is really suboptimal. So here's my first text to support, who nicely tells me I need to call in after trying to troubleshoot it with me.

I call in, after a few minutes of troubleshooting the young lady explained that I had an "older" sim card. If I just purchased a new sim card it would correct the issue. I purchased one from the SafeLink site. Almost $15.00 later (that with shipping) I have the sim card, I follow the instructions to install and activate it.

Here is where everything goes downhill. Many calls, transfers and texts later I am still without a working phone. I am told that for some reason my account switched to T-Mobile? I was told it would be no problem to fix and reprovision my sim and get everything back on the network.

That my account as it was with data and all was fine, it was a simple network issue. Last transfer of the day, I am speaking to a young lady who while very helpful hit a roadblock at the end she just could not seem to get past.
She sent me a six digit code, I repeated that code. She then said she would send me a 4 digit code so we could finally continue and everything would be fixed. Instead what I got was the prompt for the BYOP sign up a with no code.

When I read that back to her, she insisted I should have received a code and tried to send it again. I got the same prompt, she was unsure as to what to do next and said I would receive a call back in 30 minutes. That was at 3:46 pm.
Since I have contacted customer service 4 more times where individuals have gone through the least effort to try to help. Always at the end of the call I was told I would receive a call back and that never came.
I explained to everyone along the way that I have everything and I mean everything set to 2 factor authentication to my phone number.

Without my phone working I have lost access to things like my doctor's offices and the online site where I order my medicine and supplies to be shipped to me, and I'm a diabetic.

I made sure that each person along the way knew how critical it is for me to have this phone active, with my same number. So now I am here asking for your help to resolve this.
Thank you,
Charles Donahue