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Summary of Safelink Wireless Customer Service Calls

144 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
05:34 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Safelink Wireless to Ask about:

Activation/ Cancellation:

  • “Reactivate my phone.”
  • “Activate sim”
  • “Renew my phone service”

Staff:

  • “Need to talk to customer service.”
  • “Because I want to get service”

Return/ Replace:

  • “To get a replacement phone”
  • “Replacement”

Product/ Service:

  • “Broken phone”

Cards:

  • “I WAS SUPPOSED TO RECIVE A SIM CARD IN MY MAIL, BUT I NEVER DID!!”

Request for Information:

  • “I placed the order for a SafeLink phone and have not received it yet can I get some info on when I will get it”

Account:

  • “My account”

Other:

  • “I have lifeline on my landline and i want it took off and get a safelink phone”
  • “I've lost my phone and wamt it disconnevted right away”
  • “I been pending status for a month”

About Safelink Wireless

Top 5 Safelink Wireless Products

Account, Website

Top 5 Likes about Safelink Wireless

Free 250 minutes, Program, Phone and free service, Service coverage and free texting, Phone

Top 5 Dislikes about Safelink Wireless

Customer service, Total run around everytime have never had a good experience, Hours with customer service, Poor english, Super frustrating

Summary

SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.

Safelink Wireless reviews and complaints

Safelink Wireless is ranked 140 out of 1785 in Telecommunications category

Area Served

USA

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Safelink Wireless Stats

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