at the end of the month I used up all my minutes calling family in hurricane Harvey, and now I still haven't gotten any more minutes for this month, but I still have unlimited texts??? my status says im still good till 1/31/18 ive tried and tried calling but I cant get any answers??
I have had good service up until now , im the only one in this household with a lifeline and I meet all requirements , so I don't understand why I got cut off?? my # is 765 398 8068, my dob is01/14/1963 and my e mail is email@example.com if someone could give me a explanation why I didn't get any minutes or why im being cut off ide greatly appreciate it , and I do have a byop I bought a trac phone sim
Product or Service Mentioned: Safelink Wireless Mobile Phone Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Poor customer service and being lied to.