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at the end of the month I used up all my minutes calling family in hurricane Harvey, and now I still haven't gotten any more minutes for this month, but I still have unlimited texts??? my status says im still good till 1/31/18 ive tried and tried calling but I cant get any answers??

I have had good service up until now , im the only one in this household with a lifeline and I meet all requirements , so I don't understand why I got cut off?? my # is 765 398 8068, my dob is01/14/1963 and my e mail is mikeybroom1@yahoo.com if someone could give me a explanation why I didn't get any minutes or why im being cut off ide greatly appreciate it , and I do have a byop I bought a trac phone sim

Review about: Safelink Wireless Mobile Phone Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Poor customer service and being lied to.

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MattSL
#1369690

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the inconvenience that you have experienced.

Let us help you in resolving that issue. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

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