5.0
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Exchange, Refund and Cancellation Policy
1 comment

My cellphone was de-activacted April 1,2017 when just got it in October 2016 without reason or cause and my minutes have not been received since that time on my phone.I have called them time after time, wrote letters, re-applied for phone,service,minutes plus data to get no response from them at all.

I reported my phone 252-363-0455 missing after I could not find it and now have found it. I need it to be re-activated plus my minutes added on that i have not received for the past 3 months . I would rather have a new phone with camera,data, web and all of the features that is available which should come with it.

they have 252-363-0455 on record and should not have any problem replacing it with a new up to date phone.Benjamin Harrison 7745 US HWY 264 A--BAILEY,N.C.27807

Review about: Safelink Wireless Mobile Phone Service.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Let the company propose a solution.

I liked: Not a darn thing.

I didn't like: Difficult to understand customer representative.

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MattSL
#1350346

Hi. I'm Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving this issue.

Please send us an email with your account information to tracfone@fb-tracfone.com. Thank you.

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