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3 comments

I did a order for a phone over the phone, but I never received it, cause it was sent to the wrong address. I know this because a representative told me when I called safelink told me this if this was my address and I said no I gave him the right information and of my address and the shipping address were he should sent it to.

To make sure he send me my phone, I never received it cause he never changed the information. I know this cause when I called again, the information was till in the computer and the representatives that supposed to help me I felt they were giving me the run around safelink has poor customer service

Product or Service Mentioned: Delivery Service.

Reason of review: Order processing issue.

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InformedCustomer
Yonkers, New York, United States #1154674

May I ask what plan you are subscribed to and how much it is ?

MattSL
to InformedCustomer #1154837

Hi. I’m Matt from SafeLink Wireless. To further assist you, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

MattSL
#1151120

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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