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A young man came to my apartment. He claimed to be from Safelink, he had a badge with picture.

I live in a "secure" building so I believed he was who he said he was. He told me I qualified for a new smartphone and asked for my last four as he called safelink to place the order. I had been a Safelink flipphone customer for about one year. I never got a new phone, minutes stopped and when I tried to contact them I got nowhere.

I attempted to go to Assurance to get another phone, but was told Safelink may have port blocked me. I now have no cell and will try to contact Safelink to clear up, but I believe customers aren't important to them.

Review about: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: free of free phone from Safelink. They have no interest in ID theft and or fraud.

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MattSL
#1413520

This is Matt from SafeLink Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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