Perryville, Missouri
Not resolved
3.2
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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1 comment

I have been on the phone just about all day. I got up this morning and checked to see if I had received my minutes., I got on the internet and found out my service has been cancelled.

I was told it was cancelled because I did not re-certify. I was never told that I had to re-certify once a year. Then I found out that they were supposed to notify me when it was time for me to re-certify. Needless to say I have 5 different phone numbers to call if I needed help.

I called all five and no one can not help me. Twice my landline phone went dead because of being on the phone so long. CAN ANY ONE HELP ME GET RE-CERTIFIED?

OR TELL ME WHAT I CAN DO OR MAYBE CONTACT SOME HIGHER UP OFFICIAL TO GET IT BACK ON. I have had this phone since 2011.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

I liked: Program, Free 250 minutes, Easy customer service.

I didn't like: Unclear where to go for help, Poor customer service and being lied to, Are no help, Customer services.

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MattSL
#1104852

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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