Not resolved

I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me problems I call and call and call and the operator keeps putting me on hold this is getting me nowhere I need your help in retrieving my pending minutes I donot know where else to turn to for help I am very pissed about all of this1

Review about: Safelink Wireless Phone Service.

Monetary Loss: $20.

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Safelink sent me a new phone because I am disabled and the one I had was not working for me.The new phone is an LG.

It was already activated with minutes on it. After a few months, I ran out of minutes and purchased a $10 plan. Then they sent me a text about an unlimited talk and text for $15, and I purchased it for a couple of months. Well now my finances aren't that great and I'm trying to get back on my free minutes, without any luck.

This is the only phone I have and I have to wait until someone comes to visit me with a phone to call safelink. They have assured me that my minutes were sent, and sent me text saying they were added but when I try to make a call it just ends.

I am not receiving any calls either.Terribly frustrated, hard to return to free minutes after purchase !

Castalian Springs, Tennessee, United States #1346271

It has been 3 months since i got my minutes on my phone. I have called customer service and they said they reset my phone and it still hasn't worked in over a month. What do i need to do to retrieve my minutes?

Lenoir, North Carolina, United States #1312803

On 828 201 3619 we did not recieve any mins snd our other number thats mt daughter shawneys did not get any at 828 201 3608


Let's call on Monday! :)


By the way, I had this problem, too.

to johnlabib195 #1067843

Hi.I’m Matt from SafeLink Wireless.

We're sorry for the trouble.To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.



Oh, and in case if you're wondering,

SafeLink Wireless is owned and a subsidiary of TracFone Wireless.

But, don't worry!

I have a secret number!


Memphis, Tennessee, United States #1062238

I need my minutes 9015508526

to tyreisha #1063350

Hi.I’m Matt from SafeLink Wireless.

We're sorry for the trouble.To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

Mcminnville, Oregon, United States #1057440

If you need help with anything with your safelink phone email them at this address SL.CorpResolutionTeam@safelink.com

I was not getting my minutes every month. so I just emailed them and they were very helpful and helped me get my minutes. Hope that helps everybody.

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