6.9K views
Not resolved
133 comments

I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me problems I call and call and call and the operator keeps putting me on hold this is getting me nowhere I need your help in retrieving my pending minutes I donot know where else to turn to for help I am very pissed about all of this1

Review about: Safelink Wireless Phone Service.

Monetary Loss: $20.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1491724

Yea I do why I haven't gotten my minutes on my phone

MattSL
to Linda Powell #1566813

Hi Linda Powell. I'm Matt from SafeLink Wireless.

I notice your post on this blog and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1349430

Safelink sent me a new phone because I am disabled and the one I had was not working for me. The new phone is an LG.

It was already activated with minutes on it. After a few months, I ran out of minutes and purchased a $10 plan. Then they sent me a text about an unlimited talk and text for $15, and I purchased it for a couple of months. Well now my finances aren't that great and I'm trying to get back on my free minutes, without any luck.

This is the only phone I have and I have to wait until someone comes to visit me with a phone to call safelink. They have assured me that my minutes were sent, and sent me text saying they were added but when I try to make a call it just ends.

I am not receiving any calls either. Terribly frustrated, hard to return to free minutes after purchase !

Anonymous
to Anonymous #1405502

I Had the same problem, I bought a plan for a couple months to get the extra data, and because my text messages didn’t work. I’ve been having trouble with them for over 6 months to get my free minutes going again, it seems the calling and most data works but I haven’t been able to text with the free unlimited texting for at least 6-8 months!

Anonymous
Castalian Springs, Tennessee, United States #1346271

It has been 3 months since i got my minutes on my phone. I have called customer service and they said they reset my phone and it still hasn't worked in over a month. What do i need to do to retrieve my minutes?

Anonymous
Lenoir, North Carolina, United States #1312803

On 828 201 3619 we did not recieve any mins snd our other number thats mt daughter shawneys did not get any at 828 201 3608

johnlabib195
#1067810

Let's call on Monday! :)

johnlabib195
#1067809

By the way, I had this problem, too.

MattSL
to johnlabib195 #1067843

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

johnlabib195
#1067805

I'LL HELP YOU:) !!! CALL ME AT 732 807 5077 AND WE'LL BOTH CALL THE SAFELINK WIRELESS CORPORATE OFFICE!!!

Oh, and in case if you're wondering,

SafeLink Wireless is owned and a subsidiary of TracFone Wireless.

But, don't worry!

I have a secret number!

YOU'RE IN NEW JERSEY?! WELL GOOD ENOUGH FOR ME!!!

Anonymous
Memphis, Tennessee, United States #1062238

I need my minutes 9015508526

MattSL
to tyreisha #1063350

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

Anonymous
Mcminnville, Oregon, United States #1057440

If you need help with anything with your safelink phone email them at this address SL.CorpResolutionTeam@safelink.com

I was not getting my minutes every month. so I just emailed them and they were very helpful and helped me get my minutes. Hope that helps everybody.

Anonymous
Jasper, Texas, United States #1023655

My name is Kendrick L Griffin I live at 701Caldwell lo 8 Jasper Texas 75951 I applied for my free phone have not yet recieved it last digit of social security number 3046 email used my moms denisehouston42@gmail .com what happened I recieve food stamps ssi.when can I expect my free phone message phone 4095943835

Anonymous
to Kendrick #1033738

What you need to receive is lessons on how to form sentences at least at the level of a 3rd grader.

Anonymous
to Anonymous Spring Hill, Florida, United States #1041658

Your a ***! Is that on a level you can read ***?!

Its not that girls fault your a complete *** an cant read past a 3rd grade level! Grow up an stop criticizing other people to make yourself feel better.

Anonymous
#1016572

I didn't get my minutes what I do now

Anonymous
to Anonymous #1033740

What I do now? Me tell what you do - enroll in 1st Grade.

Anonymous
Rochester, New York, United States #1015327

didn`t get my minutes for two months!!!!!!!

Anonymous

I didn`t receive my minutes this Month

You May Also Like