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didn't get minutes on my cell phone first of month it's a trac phone lg i want to know why it's safelink and it's robert's it's a trac phone and model number is lg320g from janury 3 that's only time he got his free minutes after that nothing at all it's a sakelink i'm the one who order the phone for him to used i'm the only one with a laptop he want to know if he can get his minutes back on his phone or what can he do

Product or Service Mentioned: Safelink Wireless Phone Service.

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Anonymous
#1550545

I've never gotten mine either. Received the phone and first months minute then the next month, nothing..

Cannot figure it out or get any answers.. Frustrated...

MattSL
to Lois #1566815

Hi Lois. I'm Matt from SafeLink Wireless.

I notice your post on this blog and I'm sorry you are having some issues. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1537365

Howdy. I got a New Smart Cell and My Time was already transferred a month ago.

But, now I am not receiving My Time(MINUTES), so what should I do? Yes, I have called and spoken to some Foreigner, which is *** because its hard to understand them.

After asking for the umpteen time, I think I understood, but still NO MINUTES. Cut Cell Off, turn on, cut cell off, repeated a few times.

MattSL
to VANCE #1566816

Hi VANCE. I'm Matt from SafeLink Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1492044

No minutes 2673930909

Anonymous
#1459380

No minutes this month. First time in years 484-755-8228

Anonymous
#1372689

Never received my minutes or phone!!! Some foreign MFr took all my info?!

All they had to do was are my minutes by way of local DHHRl? I pray that they get what's coming

Anonymous
#1360245

My minutes is not on my phone my y name is lacandice m Pittman my number is ,423 314 8745

Anonymous
#1343863

Didnt get my min try doin

the 555 and it gives me a invalid code 32

Anonymous
#1298282

My mom didn't get her minutes for March 2017! She have a lg flip phone! What does that means?

Anonymous
Kingston, Pennsylvania, United States #1288743

this phone hasnt been turnt on for maybe a little more then a month, once i used it which was back in december, since then on the first of the months it still says i have 0.00 minutes on it, its a tracphone, i had one similar it gave me minutes on every first of the month, what is the problem?

MattSL
to Robert Lee #1289233

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Anonymous
Cabot, Arkansas, United States #1288606

i did not get my minutes for this month

Anonymous
to cotina bennett Syracuse, New York, United States #1345942

neither have i I haven't gotten my minutes last month either and i would like to know why......

Anonymous
Charlotte, North Carolina, United States #1280435

I have a safe link phone and I am in Tampa Fla. my number is 9807770101. and I didn't get my minutes what do I do?

Anonymous
#1064264

Does anyone have the blue Samsung cell phone? The one that doesn't have an "add airtime" option under "Menu"?

I'm trying to get this month's minutes, but so far I can't get to where I need to be...Anyone have any ideas? Please e-mail me at Hpaw3.rcsd@gmail.com if you can help me out here, I have no idea what I'm doing!

MattSL
to Anonymous #1064500

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

Anonymous
to MattSL #1068983

Hi. MattSL, the email you provided, is not working. I sent you message, but it said your email incorrect.

Anonymous
Winter Springs, Florida, United States #1046920

I did not receive my monthly minutes

MattSL
to tony #1047521

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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