Maynard, Massachusetts
Not resolved
1.0
Details
Billing Practices
Diversity of Products or Services
Product or Service Quality
1 comment

after being shut off after about 5yrs or more ,they stated that i did not use the fone at least once when i use it everyday i re-opened an account they sent a new sim card ,i installed it,i called the tel # provided and registered it ,after not receiving minutes I again went out and purchased more i have been told after excruciating phone calls unbelievable waits and disconnects and wearing out the hand set batteries they i don't have an account . I posted a pissed off consumer about it and received e-mail from the Resolution Team( what a laugh )they have sent almost ten e-mails in 8 days all from a new team member all asking john for the sim card number .

Everytime I correct them inform them of my correct name and have been asked every time for the SIM number and they send a reply that they did not receive it or have no record of that number and every time refer to me as john.I suggested that perhaps only one person should deal with the problem so we could maybe get somewhere but receive the reply "John could you send use the SIM card number." OVER AND OVER I SEND IT, I CORRECT THEM ON WHO I AM AND EVERY TIME IT'S SOMEONE NEW. I HAVE SUGGESTED THAT THEY CALL ME ON THAT PHONE AND I PROVIDED A NUMBER, THE ONE THEY ISSUED TO ME. BUT STILL NOTHING. I DON'T BELIEVE FOR ONE MINUTE THAT A REAL PERSON IS READING THE E-MAILS OR THAT A HUMAN BEING IS REPLYING.

ANYONE CONSIDERING USEING SAFELINK OR TRACFONE KEEP SHOPPING BECAUSE THEY ARE THE WORST. THANKS FOR LISTENING MARK

Reason of review: Poor customer service.

Monetary Loss: $180.

Preferred solution: Full refund.

I didn't like: Super frustrating, Cant understand a word customer service saids, Are no help, Total run around everytime have never had a good experience.

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AlexTrac
#1023177

Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away.

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