Not resolved
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Product or Service Quality
1 comment

had a rep. stated in the legion any one that served in the united states service could apply for a free phone for life.

after receiving my phone got letter 2 months in a row asking for documentation of my income. rep didn't not asked for any of this just my legion id name, address and drivers license. called safeguard to see why I was question and told had too much income and cancelled my phone. had to be a disabled vet.

rep signed over 1000 up and most are all getting cancelled. so much for free phone from safely


Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

I didn't like: Are no help.

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Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.


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