Safelink Wireless - Have Sent Documentation 3 Times, 3 Months Later, Still "Pending Receipt of Documentation"
I have been trying to get a SafeLink phone since early July, 2014. It's going on mid October now.
I was approved for the phone, merely had to send in documentation. No problem! Snail mailed it in, and weeks go by, and it says, still awaiting documentation. So, I emailed them what they needed.
Likewise, weeks go by. Nuthin. "Send in documentation." So I mail them in seeming vain, proof once again. That was 3 weeks ago.
Doing chat is absurd and pointless. You will undoubtedly get a very unhelpful and rude dolt. It is IMPOSSIBLE to get a live human at their 800 number. This is a government service?
This is a fricking joke is what it is.
It needs to investigated. Expect to be thoroughly exasperated trying to conduct business with this Mickey Mouse popsicle stand.
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.