Update by user Nov 01, 2017
I was contacted by Safelink customer service (see comments) and instructed to email which I did and after 20 emails and repeating myself numerous times and repeatedly answering the same questions, I am still in the same predicament as before since the customer service representative, Mara instructed to contact Safelink.
Original review posted by user Oct 26, 2017
Attempted to activate a phone for a senior citizen. Phone is broken out of the box.
I was on hold for 1 hour and transferred to a "supervisor" who attempted the same fixes and would not answer when I spoke to her. I was asked the same questions repeatedly and after 90 minutes I was told I was ineligible for a replacement phone because a red or orange sticker was not under the battery. A brand new phone that does not work? Ineligible?
Now what? Safelink wireless targets senior communities, encouraging them to participate in their program but there is no support!
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.