Not resolved
4.0
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Product or Service Quality
1 comment

I tried to do my annual review online. And since I moved from Sarasota, Fla to Bradenton, Fla I tried to submit my new address and the computer said that the address that I entered invalid.

So they cut my Safe link phone that I have had for 4 years off. And the sad part about it is that there was an issue with my Safe link phone. So I had to return my old phone and get a new one. They shipped me a new phone to the address that the computer said was invalid.

My phone has been off for several months. I do not know what to do.

Reason of review: Annual renewal that was correct. I tried to renew my services online, and the computer said that my address did not exist..

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

I liked: Program.

I didn't like: Unclear where to go for help.

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MattSL
#1033263

Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved.

Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away.

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