Update by user Nov 04
I did get this message concerning help from Safelink Wireless Oct 15. This is Matt from SafeLink Wireless.
I read your post and I'm sorry you're having some problems. Please chat with us using this link http://bit.ly/2qdrKHH so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
It's a Tracfone service page which has links that don't work. It's useless.
Update by user Nov 04
I tried uploading the Lifeline application, mailing it and emailing it about 15 times each. When I e-mailed it they sent me a return e-mail telling me my enrollment was incorrect.
I'm just waiting for my phone to expire. They don't have e-mail. The only phone numbers they have are outsourced customer service numbers to the Philippines are they are of no help.
One of the customer service agents there told me they would be sending me an application during the week. I'm still waiting for that application.
Original review posted by user Oct 05
I've been trying to recertify service since last April 2018. When I called the recertify automated system it kept on telling me that it was too early to recertify. I've called twelve times since April 2018.
I hate when a company outsources customer service. I'm not racist but when I can't understand what they are saying and have to ask them to repeat what they said and they get testy. I get annoyed.
Two years ago they took my phone number and reassigned it to a woman in Ohio. I have a good friend who is a lawyer. Safelink customer service is the worst of any company I have interacted with. It took me a couple of e-mails to get everything straightened out. With the help of a friend who is a rather good attorney.
I have a friend that Safelink wireless has canceled his service also. They say that now that you haven't recertified you have a fill out an application to get your service back. It might even be worth having a class action lawsuit.
Taking them to small claims court is that expensive but it will cost Safelink or TracFone Wireless money to defend themselves.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.