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2 comments

I have submitted all documentation several times thru various methods including texting the information,email, and U.S. Postal Service.

It states my documentation is approved however my status is still PENDING. I spoke with RIZA for half and hour and all she could do was give me the run around after verifying all my information has been received and approved. Demanded to speak to a supervisor and was told there was no supervisor. That she was the supervisor.

Yet could not resolve this issue. Still no phone.

Review about: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I didn't like: Ignore your attemps at customer service, Ignorant employees, Every single aspect sucked, Super frustrating.

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SamanthaBowser
Florida, United States #1355824

Emailed tracphone. They told me to contact Safelink.

No help whatsoever. I have email as additional proof of lack of action or problem resolution

MattSL
#1355622

Hi. Im Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an email with your account information to tracfone@fb-tracfone.com.

We'll be looking forward to work with you. Thank you.

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