My phone won't make, or accept, any phone calls or text messages so I have had to call the technical support line on SEVERAL occasions only to be either deliberately disconnected or to be put on hold for a God awful amount of time. And the customer representative is always from some third world country and is extremely hard to understand.
I have hung up after being on hold for 21 minutes when the representative told me I would be on hold 3-5 minutes. Like hello? Where'd you go? So then I call back and ask for a supervisor and get a female who claims to be a supervisor telling me that my phone is not working because I need to recertify.
I asked her if I should visit the SafeLink website to do that and she said I could either go that route or I could call their customer service at a different time. Well to avoid that 800 number at all costs, I choose the Safelink website. After logging onto the website this evening, I found that it is not a recertification that is needed because mine is not due until December, so there's a different problem with the phone that I don't dare call back and ask about or all will end up on hold again for God only knows how long. I had not only made those two phone calls to the technical support.
I have made several phone calls and have been mysteriously disconnected for no reason. I don't have time to sit on the phone with SafeLink listening to dead air and not actually have a person communicating back and forth having me trying different things to make my phone work. When I call and give them my number, why in the *** does it take three to five minutes to verify my information?
I would have to say that this 800 number is the worst customer service I have ever received from any business. And please, can we get back to the good old United States of America and representatives that speak English?
Product or Service Mentioned: Safelink Wireless Technical Support.
Reason of review: Poor customer service.