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Customer service
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Exchange, Refund and Cancellation Policy
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I thought what a great program if you are financially struggling. Whoever is running this is a *** or genius.

Send 1 phone then send another a month later. Then call to have them shut off the second phone and they keep applying the monthly minutes to the shut off phone. Its terrible to call them they just keep you on the phone so long you are begging them to take care of the issue. They are just hoping you hang up.

I have asked for someone in charge and they just put me back in the call cue. Then I asked another time for someone in charge and that was the girl who every few minutes told me she needed a few minutes more to fix this and she told me she was in charge. Scary thought...

I have made 3 calls. I have a letter to go out to them but they will probably shut off the phone I have been using for months.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service is a joke.

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MattSL
#1140289

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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