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I have previously complained regarding a replacement phone , today I am livid! I called to ask for replacement phone two weeks ago, at that time after several switches to someone else I was told that I would be receiving my replacement on that up coming Tuesday that has been a week ago.

Friday I called and was transferred four times and was told that my phone was sent out on the 21. Today I finally was given my tracking number and low and behold the phone wasn't shipped out until Friday and now I won't be receiving it until Saturday the 2nd. I realize that this is a free service but come on don't lie to us customers. I am supposed to be availed for my physicians to call and now yet another delay.

Get your sh't together please. I have been without a working phone since Friday

Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.

Reason of review: Lied to twice about shipping date.

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Hi. I'm Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to and we will gladly assist you. Thank you.

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