Not resolved
3.6
Details
2 comments

The link to chat with customer service won't work.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Safelink Wireless Cons: I could not contact customer service, I could not shut off my stolen phone.

  • Need Better Customer Service
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Verena
#1693267

Hi WhimsicalRussianBlue865. We apologize for the inconvenience we have caused you.

Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns. You may also call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Verena
#1684627

Hi WhimsicalRussianBlue865. I'm Matt from SafeLink Wireless.

We are sorry for the inconvenience. For further assistance, please contact our hotline number at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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