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My old got busted and my wife's friend had a new safelink smartphone she had got and didn't need so gave it to me I called a week ago to have account transfered 1st guy said he got it took care could take up to 24hrs wasn't there I called back the next *** said it didn't work because it wasn't in service area and the new cell wasn't a safelink phone even though safelink mailed it to friend and friend has same cell and lives within hollering range 3rd time they said I got to go buy my own minutes to get new one activated and it's a FREE MINUTES GOV.PHONE idk how to get this new going so I'll have a cell but what I do know is their costumer service people are a bunch of idiots and that all of them need to be retrained

Product or Service Mentioned: Safelink Wireless Service Transfer.

Reason of review: Poor customer service.

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Hi. I'm Matt from SafeLink Wireless.

We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to and we will gladly assist you.

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