South Easton, Massachusetts
Not resolved
3.0
Details
Product or Service Quality
1 comment

I did not receive NEW APPL. BECAUSE I MOVED, I DON'T REMEMBER THE # I NOW HAVE A COMPUTER AND HAVE TRIED TO NO AVAIL TO GET A NEW PHONE--I AM A DISABLED SENIOR CITIZEN ON SSI AND FOOD STAMPS---I KNOW I QUALIFY---WHAT'S GOING ON????

PLEASE HELP!!!!! PLEASE CONTACT BY E-MAIL.

ASK FOR MY E-MAIL ADDRESS, A FEW WEEKS AGO, I RECEIVED A NEW APPL. BY MAIL----I SENT IT BACK AND CANNOT GET AN ANSWER, BECAUSE THEY KEEP SAYING I AM AN ACTIVE MEMBER--ONCE AGAIN, I LOST THE OLD PHONE---DO NOT EVEN REMEMBER THE # I APPLIED BY MAIL WITH MY NEW ADDRESS.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I liked: Program.

I didn't like: Unclear where to go for help, Customer service on internet, Customer service.

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MattSL
#1077050

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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