My screen on my phone went out on me. I've had this old safelink phone for 3 years.
So I call and tell safelink my issue and they say I can't get a replacement phone. I've never had one with them. They say my only option is to buy one. Well I would but I can't afford one and I can't use an old phone cuz I don't have one so now this lifeline service isn't an option for me.
Do they expect their phones to function forever? It's been 3 years and its an old old phone not one of these new androids they are giving to new customers which by the way, existing customers do not qualify for.
Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.
Reason of review: Poor customer service.