I lost my phone when I went to see my mom and I have been trying to get a new one from Safelink. I have called several numbers and been pasted from this person to another.
My safelink phone number is 850-405-8529 and the phone itself was an Alcatel model. I need a replacement as soon as possible and my verification of eligibility information can be found under my name Travis Shawn Cooper, 78 Rochell Rd, Monticello, Florida 32344, my date of birth is 11/27/1971. I am not a complaining type person, but the customer service for your company could use some extra training on how to be polite to a customer.
I only wanted to request a replacement phone, I already had the service, but due to the fact I could not get my phone replaced, my service expired. Please send me a new phone, please.
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Need phone replaced.
Monetary Loss: $50.
Preferred solution: Please send me a new replacement phone as soon as you can. All of my eligibility information is the same, along with my address, 88 Rochell Rd, Monticello, Fl 32344.
I liked: Free 250 minutes.
I didn't like: Poor signal at times, Rude customer service, Long waiting time, Offensively impolite.