Altamonte Springs, Florida
9.2K views
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49 comments

I lost my phone when I went to see my mom and I have been trying to get a new one from Safelink. I have called several numbers and been pasted from this person to another.

My safelink phone number is 850-405-8529 and the phone itself was an Alcatel model. I need a replacement as soon as possible and my verification of eligibility information can be found under my name Travis Shawn Cooper, 78 Rochell Rd, Monticello, Florida 32344, my date of birth is 11/27/1971. I am not a complaining type person, but the customer service for your company could use some extra training on how to be polite to a customer.

I only wanted to request a replacement phone, I already had the service, but due to the fact I could not get my phone replaced, my service expired. Please send me a new phone, please.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Need phone replaced.

Monetary Loss: $50.

Preferred solution: Please send me a new replacement phone as soon as you can. All of my eligibility information is the same, along with my address, 88 Rochell Rd, Monticello, Fl 32344.

Safelink Wireless Pros: Free 250 minutes.

Safelink Wireless Cons: Poor signal at times, Rude customer service, Long waiting time, Offensively impolite.

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Brenda
#1695386

I lost my phone need anther one my name is Brenda beach

Verena
#1696816
@Brenda

Hi InstructiveSumatranRhinoceros. I'm Matt from SafeLink Wireless.

It grieves me to learn that your phone was lost. Unfortunately, we cannot replace lost or stolen phones. However, we can help you transfer your SafeLink service if you secure a TracFone or any device compatible with our Bring Your Own Phone program. For further assistance, you can chat with us using this link http://bit.ly/2qdrKHH or call 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1686798

Lost my safelink phone 920672338 I'd like to change that number I have a Alcatel one touch trackfone if that work I'd just Ned a Sim card

Verena
#1688190
@Anonymous

Hi. I'm Matt from SafeLink Wireless.

I'm sorry to hear that your SafeLink phone was lost. Allow us to help you with your request. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1587586

I lost my phone 754 303 7937Type your message here

Anonymous
#1542339

phone was taking from my basket @ Wal-Mart.. I have another phone I just need a sim card......

Anonymous
#1509809

I lost my Safelink phone. This is my only means of communication with others besides using apps.

Can you please send me a phone to:28 Mine St. Apt.

AFlemington, NJ 08822The number on the Alcatel/ safe link phone was (908) 627-3186.My email address is kmcnal333@gmail.comCAN YOU please respond to this message so that I know that some kind of movement is occurring regarding my phone? I have a lot of appointments and other such things that require having a phone and unfortunately right now I am financially unstable right now.

Anonymous
#1487570

my phone was stolen phone number was 1779-703-1710I don't have any other way to call peopleI need to do this all onlinepleases mail to the address I provided611 E.Cass ST.Joliet Il 60432please send me a replacement phoneType your message here

Anonymous
#1484792

kimmyevilsizer@outlook.com need new phone told customer services 2 mouths ago please send me new phone Kimberly Evilsizer

Anonymous
#1484789

Lost my phone told customer services 2 mouths ago what's up

Anonymous
#1483940

I lost my Obama phone need a new one my number is 706 427 9659 address is 413 sixth Ave thomaston ga

Anonymous
#1472991

My name is Lawrence Devine located at 170 Appleton Ridge Rd. Searsmont ME 04973 My lost phone # was 740-336-5900.

I no longer have a phone please help?

I need a replacement phone as mine is completely lost and I cant get through to you on the phone. Thank You My email address is jeepzrok@gmail.com

Anonymous
#1470622

MY PHONE IS MESSED UP CANT HEAR OR TALK ON IT I HAVE RESET IT TO FACTORY SETTINGS AND TRIED EVERYTHING CANT GET IT FIXEDMY NAME IS BRANDY MCCORD MY NUMBER IS 731 334 0203 I LIVE AT 35 MARCUS BERRY LANE TIPTONVILLE TENN

Anonymous
#1470291

my phone was stolen a month ago, all i want is to have it shut off!!!!!!!!!!!!!! my number is 8432229154 what is the problem?

Anonymous
#1458826

I lost my phone and I need a new one. Old number is (513) 307-1353.

Please email back a number to call for a new phone? Diana Fliehman (fliehman.d@gmail.com)

Anonymous
#1448726

How do I go about getting a new phone- I have lost it and damaged it, and I need one because I' am on disability! I live in Orangeville,PA 17859-Ph.

no. 15705945472

Anonymous
#1447696

I need a replacement lost my phone my number is 4234385213 been gone for a while birthday 11/17/1967 address 250 west 11 north street Morristown ten 37814 need one soon asap cant talk to my doctors and I'm sick on disbitiy thank u very much

Anonymous
#1447698
@kathy kyle

I would like to up grand to

Anonymous
#1438013

I lost my safelink phone and I need a replacement please and my phone number is (315)296-8447 and my birthday is may 26,1985 and my address is 287 west Rd Moira,NY 12957 please and thank you

Anonymous
#1421927

i lost my phone 1/23 and i don'gt now what to do.. the number was 973-668-1486

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