Not resolved

I got my first phone a month in a half after I was approved for the program. The phone could not activate.

I talked to the Customer Service in India and not one of them knew what I was talking about. After getting the run around and I gave up. My son talk to them and was told that the smartphones in our area didn't work and they will be sending us a flip phone. I was perfectly fine with that because, I am truly poor and needed a phone for my children.

So a week later, we get another smartphone. When I tried to activate it they tell us the phone is not recognized. Still can't activate it and now I can't even get to customer service because, I can't understand the menu because, it keeps on cutting out. There isn't a website that will help me figure this out and get me a flip phone!!!!!!!

I feel like Tracfone is sending Safelink Customers defective phones. Yes we are poor but, we could be future customers.

No now though. I am done

Product or Service Mentioned: Safelink Wireless Cell Phone Activation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hi. I'm Matt from SafeLink Wireless.

We're sorry for the trouble.

To resolve the issue, please click this link to connect with us via Live Chat and we will gladly help you.


I need a replacement phone please help

Safelink Wireless Reviews

  1. 238 reviews
  2. 98 reviews
  3. 51 reviews
  4. 31 reviews
  5. 37 reviews
Safelink Wireless reviews