Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

The only option provided for help or complaints is a phone number. I am newly disabled and that is why I applied for the phone.

I checked several times and saw that it was still under review. After a month of this I looked to another service provider. I emailed the provider and they advised me of why I was not getting anywhere. I was disgusted that Safelink expected me to call when I never received a phone.

I do not have a phone and cannot afford one. I did in factcat allow the competitor to provide me service. I do not understand why Safelink could not even send notificiation through the mail.

Or even e-mail. I have to assume that they only want customers that they can screw with.

Reason of review: Order processing issue.

Monetary Loss: $1000.

I liked: Frustrating.

I didn't like: Lack of concern.

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Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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