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The only option provided for help or complaints is a phone number. I am newly disabled and that is why I applied for the phone.

I checked several times and saw that it was still under review. After a month of this I looked to another service provider. I emailed the provider and they advised me of why I was not getting anywhere. I was disgusted that Safelink expected me to call when I never received a phone.

I do not have a phone and cannot afford one. I did in factcat allow the competitor to provide me service. I do not understand why Safelink could not even send notificiation through the mail.

Or even e-mail. I have to assume that they only want customers that they can screw with.

Reason of review: Order processing issue.

Monetary Loss: $1000.

I liked: Frustrating.

I didn't like: Lack of concern.

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MattSL
#1184508

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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