Coconut Creek, Florida
Not resolved
3 comments

Now they Are telling me you are not getting phone you lost last one we do not replace all this crap since aug??? No notice nothing they tell me too buy phone ?

What is wrong with this program and people. I am enrolled according to the website .

But they keep sending me mail too resend documents. This is a pathetic program mainly people in customer swrvice.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Order processing issue.

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Verena
#1579552

Hi. I noticed your post on this blog and I want to help you.

For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1579209

Now I returned my tracfon e which I purchased because safelink said once you buy a phone that is done they can add my free mins and texts...This program needs to be shut down period now I notice my acct with safelink was closed tells the customers 0. What bunch of *** and horrible people. Get a decent program for low income people not these winners.

Verena
#1580440
@Fla

Hi Fla. This is Matt from SafeLink Wireless.

We apologize for the inconvenience that you have experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2qdrKHH so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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