1) I have been a Safelink customer almost since they started providing the service here in Florida. Each year, I am asked to log on to Safelink.com and click on VERIFY to establish the fact I am still eligible for the program. Log on? No record of me being a customer. Call by telephone; rude employees will either hang up or pass you around to others who haven't a clue. Send email; they want you to log on or call.
I recently went through almost two weeks in early October 2011 of trying to verify my existence with Safelink. When I refused to call and could get nothing through to them by email (no records there in Miami), I wrote a detailed letter (without pictures). Safelink FINALLY authorized my continued service through September 2013 based on my letter.
Yesterday - November 21, 2011 - I received a text message from Safelink I consider threatening. Safelink told me I needed to log on to Safelink.com and click on VERIFY or else my service would be canceled. I've attempted to log on this morning and Safelink informs me they have no record of me.
I sent an email to TracFone's Customer Service (more incompetents) this morning advising them I don't care what they do with my service. I have been approved for Safelink's service through 9/29/2013 and if they wish to cancel my service, have at it. I bought a brand new AT&T Nokia cell phone a little over a month ago, subscribed to their Go-Phone program and paid for a year's service in advance. I will have continuing cell phone service if Safelink cancels me out of their sloppy, mishandled program which they obviously keep no records on.
2) I am only receiving 125 minutes a month rather than the 250 they advertise. I questioned Safelink about this and was advised that if I wanted 250 minutes a month, I would have to buy the extra minutes and then none of the minutes would roll over to the next month. I'd say this is false and deceptive advertising by those I have repeatedly referred to as incompetents in my emails, phone calls and letters to them. All I receive in return are apologies for any inconvenience; then instructions to log on, call or email the information they need to verify my "account" they have no record of. Idiots!