I just received my Oregon Safelink Smart Phone...finally! Even after I got an email stating it was shipped, it still took 3 weeks to find it's way to my mailbox.
The phone was too 'smart' for me to set up following the itty bitty printed instructions, so I called the 800# on the box flap. I was helped after a long wait and was told my 350 mins were loaded and the phone ready to use. I made a few phone calls to alert people to my new fone # and in the middle of one of these calls, the fone went dead. I waited till 8 this morning to use 611 to find out what is wrong.
After another looooong wait, I got transferred to a 'supervisor', but it was really just back into the waiting line. Once I got to another customer service rep, who was NOT a supervisor, I told him I was extremely frustrated and to get me to his supervisor. He demanded I tell him the problem first. He told me the phones in Oregon are only set up with 20 minutes and you have to call a 'special' number to get your real minutes.
And that made me mad. 'Why didn't I get told that by the guy setting up the phone yesterday? It seems to me one of you is in India, another in the Phillipinnes and NO ONE is giving good customer service!! I want a supervisor - NOW!" And the *** hung up on me.
This is the BEST you can do for hurting low income Oregon residents? Really???
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $350.
I didn't like: Total run around everytime have never had a good experience.