I have tried working with Safelink Wireless for the past three weeks and gotten nothing but more problems and still do not have service.
First, on December 12th I had no service and after a day of trying to contact them, attempting their suggested fixes, I had to endure the interrogation of personal information that is usually not given over the phone, but I did, since I had already provided it initially without thinking. After trying their recovery process, which took another day and got nowhere, I went through the gauntlet of pre-recorded messages and automatic computer phases again before I got to a real person. Dealing with this individual and the canned responses I got the excuse the reason my service was not active for my phone was that I had provided the wrong zip code, they had my billing zip code coded in the system versus my residence. I do not understand this being I am only 6 blocks away from post office and it is still the same area and I have had service undisturbed for two years up to this point. He had me shut off my phone and wait 5 minutes then turn it back on, if that didn’t work do it again, but must wait one hour to give the system time to reboot; and if this didn’t work try it one more time making sure I had waited at least one hour before trying. I humored the guy and after three tries was able to use my phone two days later; little did I know they had change my phone number.
Second, January 1st, after two week of no calls and I had been expecting several return calls for setting up interview times for a real full time job, finally, nothing! I called back and after long waits got a hold of someone, more pleasant than the last two times and helpful, I found out my phone number had been changed without ever receiving notification of the change. I also, informed her I had not yet received my monthly allotted minutes and she assured me I would have them by the next day.
Third, January 3rd, two days later, I still had no minutes and I called, waiting on hold several minutes before speaking to a real person to find out my service had been cancelled without notification. I had tried to cancel my subscription at the start of all this hassle and was inform I could not do so without a justifiable cause for them to cancel and was bound by a service contract through 1/23/2016.
Now, I am without service and must to re-register in order to get service back. I will find another service other than Safelink Wireless, this is the worst service ever and totally unreliable and inconsiderate.
Product or Service Mentioned: Safelink Wireless Phone Service.