Safelink Wireless - Phone speaker goes out
I have a hard time hearing incoming calls and vice versa. Called customer service they said I don't qualify for a replacement phone .
I am a senior citizen and the phone I have is small and out dated, I can barely see the number or text messages.w I called customer support service to see if they can replace the phone but they told that they did a troubleshoot on my phone and it appeared to them that my phone work fine but when someone call the phone there's a muffle sound or they can barely hear me. I thought this phone service was designed to help people who can't afford phone services
Reason of review: Poor customer service.
Preferred solution: Just replace the phone since it's a goverment phone.
Safelink Wireless Cons: I am a senior citizen and i rely on this phone.
Location: 9700 NW 112th Ave, Medley, FL 33178, USA
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Comments
Please avoid publishing any personal information and promotional content
No, I got an email from a person named Matt saying to email them to resolve this
matter, But their website is under maintenance. However my phone is still broken and I'm still
Frustrated. Safelink wireless still Sucks!
Did you get a hold of Matt? My phones doing the same thing and I canโt get any help from their website either, they say to call but how can you when youโre a senior and donโt have another phone, itโs just ridiculous that they canโt send another replacement phone.
Hi. Iโm Matt from SafeLink Wireless.
I'm sorry for the inconvenience that you have experienced.
Let us help you in resolving your issue. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.