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1.4

I have a hard time hearing incoming calls and vice versa. Called customer service they said I don't qualify for a replacement phone .

I am a senior citizen and the phone I have is small and out dated, I can barely see the number or text messages.w I called customer support service to see if they can replace the phone but they told that they did a troubleshoot on my phone and it appeared to them that my phone work fine but when someone call the phone there's a muffle sound or they can barely hear me. I thought this phone service was designed to help people who can't afford phone services

Reason of review: Poor customer service.

Preferred solution: Just replace the phone since it's a goverment phone.

Safelink Wireless Cons: I am a senior citizen and i rely on this phone.

Location: 9700 NW 112th Ave, Medley, FL 33178, USA

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Guest

No, I got an email from a person named Matt saying to email them to resolve this

matter, But their website is under maintenance. However my phone is still broken and I'm still

Frustrated. Safelink wireless still Sucks!

Guest
reply icon Replying to comment of Guest-1401461

Did you get a hold of Matt? My phones doing the same thing and I canโ€™t get any help from their website either, they say to call but how can you when youโ€™re a senior and donโ€™t have another phone, itโ€™s just ridiculous that they canโ€™t send another replacement phone.

MattSL

Hi. Iโ€™m Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced.

Let us help you in resolving your issue. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

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