Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
1 comment

Asked for larger phone due to being a senior with vision problems. Said they would send a bigger phone.

So far have received 4 of the same phones. The 5th on the way is the same phone. 2 months now without service since I first signed up. Finally spoke with someone supposedly from corporate who apologized and said I've been given the wrong info and I can't get a different phone but I can buy one if I want.

Said my case would be used as a learning experience for safelink reps in the future. So after hours spent on the phone with reps telling me I would get a bigger phone this is where it stands.

What's the point of using Safelink service if you can't use the Phone. Government should check into this provider.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to

You May Also Like