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Asked for larger phone due to being a senior with vision problems. Said they would send a bigger phone.

So far have received 4 of the same phones. The 5th on the way is the same phone. 2 months now without service since I first signed up. Finally spoke with someone supposedly from corporate who apologized and said I've been given the wrong info and I can't get a different phone but I can buy one if I want.

Said my case would be used as a learning experience for safelink reps in the future. So after hours spent on the phone with reps telling me I would get a bigger phone this is where it stands.

What's the point of using Safelink service if you can't use the Phone. Government should check into this provider.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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MattSL
#1054385

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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