On October 24, 2017, I reapplied for services with SafeLink. Since then, I uploaded in to their software system, texted to their system, and emailed to thwir system - 47 times, everything that they needed in order to provide me service but to no avail.
I have agreed and completed two recorded applications. I have called them 6 times to spend more than an hour each on my neighbors phone - recording each time I have spoken to SafeLink. I am now on the phone with them for 45 minutes and continuing. I asked for a supervisor who told me the very same thing that the first agent told me.
By the way - the supervisor just hung up on me. Meanwhile, I will now call back and cancel my application. The bad part is that before going back to SafeLink, I tried to go with Assurance but they told me that I was already receiving services from SafeLink AFTER not using the phone for 90 days because if you bring your own phone, SafeLink will not issue one to you so consequencely, I had no phone for over 90 days and still do not have a phone. Why do they have software to upload, text and email if all is ignored?
Totally annoyed. I will be writing the Feds and sending every email and SafeLinks page of my corresponding info to the Feds because this is ridiculous.
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Order processing issue.